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Assistant Store Manager

2 weeks ago

Markham, Ontario, Canada Snuggle Bugz Full time $42,000 - $90,000 per year

POSITION: Assistant Retail Store Manager

Report to: Retail Store Manager

Hours: Full Time Hourly, Approx. 40 hrs per week, open availability required with ability to work evenings & weekends.

They say it takes a village to raise a little one. Here at Snuggle Bugz, we are excited to be that village for new parents navigating those first stages of parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion and the ability to jump in and provide leadership to our retail talent.

Our Assistant Retail Store Manager is a pivotal leadership role within our Snuggle Bugz Stores. They are a full-time leader and will have a focused expertise in one of our two sides of the business: Nestled (Furniture) or Snuggle Bugz (Gear). Our Assistant Retail Store Manager supports their Retail Store Manager in creating a high level of Customer service, floor leadership, development of Retail Sales Advisors, and maintenance of the company's Core Values.

Our Assistant Retail Store Manager is accountable to store KPIs, maintaining visual and operational standards, and leading by example for company processes. They are able to balance, floor leadership, administrative tasks, coaching, and sales on each shift while working with their Retail Store Manager to ensure they are creating an engaging and rewarding environment of accountability.

REQUIREMENTS

  • Customer Service experience (Min 3 years)
  • Proven Leadership experience (Min 2 years)
  • Understanding of Retail KPIs (Sales/ADS/Email Capture/Labour Hours/Budgets)
  • Highly motivated, charismatic, energetic
  • Great Communicator (expected to communicate with Friends, Peers & Managers)
  • Proven history of working with a team & taking on a leadership role
  • Ability to be on their feet for 6 to 8-hour shifts
  • Ability to lift and/or move 50 lbs
  • Self-Starter – ability to understand and execute tasks with minimal supervision
  • Min of 2 years of cash handling experience
  • Comfort with Point of Sale (POS)
  • Comfort & Understanding of MS Office programs (Excel & Outlook a must)
  • Comfort & Awareness of Social Media channels (Facebook, Instagram, etc.)

RESPONSIBILITIES

  • Store Operations
  • Opening / Closing Store /Cashing out – balancing daily transactions
  • Managing Leadership POS functions (overrides, returns, resolution for customer service issues)
  • Floor Leadership – driving team to achieve daily KPIs & complete daily tasks
  • Organizing weekly cash deposits
  • Scheduling Support
  • Payroll Support
  • Supporting Weekly/Monthly Operations & Product Calls
  • Executing company processes
  • Lead by example for company standards: Customer Service, Personal Presentation, Processes
  • Managing Retail Sales Advisors
  • Supporting interviewing/hiring process
  • Supporting & executing onboarding/training of Talent
  • Coaching & Motivating Talent
  • Supporting SM with administrative paperwork which accompanies the above
  • Supporting the resolution of Talent issues
  • Product & Merch
  • Supporting the organising/receiving/execution of shipments
  • Ensure replenishment is taking place
  • Managing Recalls & Informing HQ and Talent all steps have been taken
  • Supporting Damages Admin
  • Supporting Store Allocation Process
  • Maintaining Store Visual Standards & Executing VCOMMs/Resets
  • Managing promotions & store window and in-store signage
  • Supporting annual inventory counts
  • Supporting Cycle Count process
  • Special Orders – ensuring pick ups/deliveries and closure of these orders are maintained
  • Community
  • Aware & a part of local Mom groups who influence our Friends
  • Support & Execution of Confidence Events

Additional duties and responsibilities may be added or modified as required throughout the course of your employment

Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process.

This job posting is for an existing vacancy unless otherwise specified. Rest assured, all applications are reviewed by real humans—no robots or AI involved in our recruitment and selection process

Job Types: Full-time, Permanent

Pay: $20.25 per hour

Expected hours: 40 per week

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Flexible schedule
  • On-site parking
  • RRSP match
  • Store discount
  • Vision care

Experience:

  • Retail management: 1 year (required)

Work Location: In person