Retail Store Manager

6 days ago

Markham, Canada Stormtech Performance Apparel Full time

Family-owned and operated since 1977, Stormtech Performance Apparel is one of the fastest-growing suppliers in the promotional product industry, with four distribution centers shipping to 40 countries worldwide. Seeking a Warehouse Associate that can add value and expertise to our operation and help provide an elevated customer experience.

We value **teamwork, integrity, accountability, adaptability,** and the drive to continuously improve. Our approach to service and distribution focuses on providing a simple and trusted experience for our customers. We are committed to fostering a culture that strives toward a sustainable future.

**JOB SUMMARY**:
The Store Manager, reporting to the Retail Manager - Factory Outlets, is responsible for the strategic execution and daily operations of a brand-new Stormtech Factory Outlet store. This role will lead the team in delivering outstanding customer experiences, driving financial performance, and building store culture from the ground up.

**ABOUT YOU**
- You are passionate about creating positive customer experiences
- You lead by example and inspire your team to perform at their best
- You take initiative and are motivated by achieving goals
- You’re adaptable, organized, and thrive in dynamic retail environments
- You are collaborative, accountable, and dependable
- You actively listen, give and receive feedback constructively
- You remain composed and focused during change or ambiguity
- You stay updated on industry trends, especially in retail and customer experience
- You are comfortable being led remotely and can self-manage effectively

**YOUR MAIN JOB RESPONSIBILITIES**
- Launch and operate a brand-new Stormtech Factory Outlet location
- Lead the execution of a strategic retail vision for the store
- Manage daily operations and all aspects of employee performance
- Recruit, train, and develop a cohesive, customer-focused store team
- Oversee store merchandising, pricing strategy, and visual presentation
- Monitor sell-through trends and adjust floor layouts and pricing accordingly
- Support product flow and inventory practices — familiarity with ERP systems is preferred
- Maintain financial performance, KPIs, and operational reporting
- Ensure consistent communication with the home office
- Other duties as assigned

**REQUIREMENTS FOR SUCCESS**
- Minimum 3-5 years of retail sales experience is required
- Minimum 3-5 years in a retail leadership role, preferably in an outlet or clearance store environment
- Experience opening a new retail store is a strong asset
- Understanding of visual merchandising and markdown strategies
- Experience with ERP systems and manual inventory ordering is preferred
- Prior experience working with B2B customers is an asset
- Strong financial acumen and ability to analyze sales and inventory performance
- Post-secondary education in business or management is an asset
- Customer service certifications or training is an asset

**POSITION TYPE AND EXPECTED HOURS OF WORK**
- Full-time, salaried, permanent position based in Markham, ON
- 5 days per week with availability required during peak hours including evenings, weekends, and holidays

**WHY JOIN US?**
- Competitive salary and bonus
- Extended health benefits
- Employee discount program
- Opportunity to build and lead a new store with a respected, growing brand

LI-Onsite

**Experience**: Required
- 3 - 5 years: Retail leadership role

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