Medical Office Assistant

C-health is a network of multidisciplinary medical clinics, working within a collaborative infrastructure to provide our patients with complete comprehensive care. We provide this through the collaboration of our multiple divisions:

- C-era Cardiometabolic Evaluation and Risk Assessment Clinic,
- C-endo Diabetes and Endocrinology Clinic
- C-impact Multi-Specialty Community Clinic
- C-health Research Innovations in Clinical Trials, Diagnostics, and Care Delivery
- C-diagnostics Cardiometabolic and Cardiopulmonary Testing

C-health is committed to access, innovation, and system enhancement in healthcare. At C-health, we are an organization of innovative thinkers that challenge traditional norms with the goal of delivering quality care in a new and sustainable way. We are not just focused on delivering care today, but we are envisioning and creating the healthcare of tomorrow. We do this with a strong commitment to working within, supporting, and enhancing the public health system.

**Why Work Here**:
Great location
Work-life balance
Professional environment
Caring Leadership
Meaningful contribution to our community and the public
Growth & challenge

**Job Overview**:
**Key responsibilities**

**Reception**:

- Greeting all patients upon arrival or over the telephone.
- Responsible to responding to patient inquiries.
- Patient registration, booking, confirming, and rescheduling patient appointments.
- Confirming patient appointment & procedures, ensuring that necessary preparation instructions are conveyed
- Ensure that patient reports, tests, and labs are properly organized & input into the patient’s charts
- Provide administrative support to the Physicians and other healthcare professionals.
- Faxing, mailing and/or scanning correspondence or patient results.
- Liaise with other healthcare professionals to ensure continuity of care and coordination of appointments.
- Ensures patient confidentiality.
- Performs all other related clinical, administrative tasks or special tasks, as required.
- Ensure clear communications with physicians and other healthcare professionals as required in the course of patient care, diagnosis and treatment.
- Maintains orderly electronic patient records, handles all patient-related information in compliance with the Health Information Act (HIA), Privacy policies and procedures, and all other C-health established policies.
- Follow standards of cleanliness & safety.
- Participation in continuous training within C-health’s protocols.

**Clinical Duties**:

- Room patients for consultation, follow-up/testing appointments prior to seeing physician.
- Obtain 12-lead ECG and vitals (including but not limited to: height, weight, waist circumference, pulse, blood pressure, SpO2, and temperature) as necessary.
- Ensure accurate and detailed documentation of vitals, patient assessment(s), medication regime(s), and overall physical status as per clinical policy.
- Access Alberta Netcare for up-to-date patient medications, labs and relevant testings as needed.
- Provide Patient Teaching regarding CAD and risk factors for heart disease.

**Communication**:

- Proficiency in utilization of Alberta Netcare, Accuro, and Microsoft Office systems.
- Demonstrates clear, effective, communication skills, exhibits kindness and professionalism when interacting with patients, healthcare professionals and team members.

**Qualifications**:

- Successful completion of recognized Medical Office Assistant program.
- Flexibility and an ability to react quickly in a fluid and fast-paced environment.
- Demonstrated ability to prioritize workflow.
- Strong communicator.

**Personal Characteristics**:

- Highly motivated, takes initiative, demonstrates adaptability and flexibility.
- Displays professionalism, strong ethics, confidentiality, and reliability.
- Possesses a positive attitude.
- Must possess strong written and oral communication, critical thinking, care coordination, time management and customer focus skills;
- Independent judgment, discretion, and diplomacy.
- Dedicated, personable, and confident person, passionate about their career.
- Makes decisions and recommendations governed by general procedures and guidelines.
- Exercises independent judgment in planning, organizing, scheduling of work.
- Exercises initiative in adapting procedures to address unusual problems.
- Is able to work in a fast-paced busy environment.

**Additional Details**:
**Two (2) professional references, criminal background check, and record of immunizations will be required.**

Pay: $18.00-$20.86 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Calgary, AB T2V 4J2: reliably commute or plan to relocate before starting work (required)

**Education