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Inside Sales Dispatcher

3 weeks ago

Nisku, Canada National Oilwell Varco Full time

The Inside Sales Dispatcher will be responsible for performing the daily functions of customer service, various paperwork processing, and shipping & receiving duties. Key to this role will be the ability to communicate progress on orders in collaboration with the sales and operations team. This role is a key part in driving continual improvement processes to allow smooth transition from order placement to delivery, working closely with all the involved departments, to make sure on time delivery improvements and customer satisfaction.

This is a night shift role that you will train during days for 6 months. Typical Shifts - 2pm -10pm or 3pm-11pm.

**PRIMARY RESPONSIBILITIES**
- Loading and unloading of tools from trucks
- Painting tools and preparing them from shipping
- Prepare records of goods shipped and received
- Ensure orders are correct and ready to be collected
- Inspect and verify outgoing and incoming goods against packing slips or other documents
- Will operate forklift or other equipment to load, unload, transport, and store goods
- Receive/process tool requests from customer/sales and ensure all requests are dispatched in a timely manner
- Follow a workflow process for tool requests, which includes communication with shop floor leads
- Perform all tool movement functions in internal system (Track-a-tool) & run daily reports
- Build and maintain internal and external customer relationships
- Work with sales team to monitor length of time assets are consigned to customers
- Investigate and resolve customer problems with deliveries
- Be available for on call rotation of nights and weekends
- Participate in training when required to do so by the company
- Comply with all NOV Company and HSE policies and procedures
- Perform other work-related tasks as assigned

**Education and Experience Requirements**:

- Experience with Downhole product offering and operations processes considered an asset.
- Previous sales and/or dispatch shipping and receiving experience considered an asset.
- Experience working in a fast-paced work environment.

**TECHNICAL COMPETENCIES**:

- Microsoft Office
- Detail oriented and high organization skills are a must.
- Strong and effective communication skills are required.
- Forklift / Crane certification required. Will train if required.

**HSEQ**:

- Participate in near miss / incident reporting
- Adhere to all HSEQ policies and procedures
- Able to work in shop and office environment (walking, standing, sitting, typing)
- With over 40 different locations in Canada, and 30,000 people worldwide, NOV is proud to offer their employees competitive pay and excellent benefits, Employer retirement plan contributions, Health Spending account and employer paid premiums. We are also proud to provide on the job training, with potential for advancement within our organization and an Educational Assistance Program _

NOV thanks all interested applicants, however only those selected for interview will be contacted.

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

**We Power the Industry that Powers the World**
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

**Global Family**
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

**Purposeful Innovation**
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

**Service Above All**
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

**Wellbore Technologies**

Within NOV Wellbore Technologies, we enhance drilling performance at the rig, both on land and offshore. We understand the complete process and anticipate what our customers need to be successful.