Inside Sales Representative

**About Messer**

Messer is the largest privately held industrial gas business in the world, and a leading industrial and medical gas company in North and South America. We offer over 125 years of expertise in industrial, medical, specialty and electronic gases. Messer delivers quality gases, related services and technology via an extensive production and distribution network. Health and safety, sustainability practices and environmental protection are core Messer values that are embedded in our daily operations.

**Why Messer?**
- Certified as Great Place to Work®
- Paid time off: Excellent paid vacation available in first year including personal days.
- Pay and benefits: Competitive pay rate with comprehensive benefits and competitive pension plan.
- Bonus and pay increases: Incentive program based on company performance and annual merit increase program.
- Career growth: Opportunities for career advancement through training and development opportunities with tuition reimbursement program.
- Referral program: Employees can refer talent and earn
- Employee perks and discounts: Access to exclusive discounts on a number of products and services across Canada.

**P**urpose**:
Reporting to the Retail Manager, Inside Sales Representative is responsible for growing business relationships with customers as well as maintaining superior standards to Messer customer services. A key function of this role is to place efforts on business development for your region and Messer corporately.

**What you’ll do**:

- Advise customers coming to the store and perform related tasks such as order preparation and follow-up.
- Provide administrative and technical support to internal clients.
- Provide creative customer service techniques, show an ability to source products and maintain satisfactory inventory levels.
- Capable of communicating on multiple levels with external customers with the objective of increasing counter sales through upselling.
- Support Branch Manager in obtaining all Key Performance Indicators (critical metrics), safety goals and an excellent net operating profit.
- Responsible for entering invoices into SAP, preparing credit notes, sorting documents, filing, and processing telephone orders.
- Actively solicits new sales in store and via outgoing calls.
- Improve counter sales and handle telephone enquiries from customers or prospective customers.
- Back-up for deliveries as needed.
- Receive incoming hardgoods shipments from vendors and intercompany warehouses.

**What it takes**:
Education and Experience:

- Minimum of 1 year experience as an inside sale or administrative experience; preferably in an industrial environment.
- Minimum Grade 12 education or equivalent experience.
- Computers skills for using Microsoft Office Suite.

Key Skills and Attributes:

- Strong sales and negotiation skills.
- Commercial competence.
- Excellent written and verbal communication skills.
- Understanding of modern business systems.
- SAP skills (asset).
- Messer product knowledge desirable.
- Delivery of exceptional sales targets.
- Understanding processes and mechanical proficiency.
- Capable of developing sales proposals.
- Proficient with Powerpoint, and excellent presentation skills.
- Strong understanding of Excel.

At Messer, our vision for Diversity & Inclusion is to create an environment where all of us accept, respect and value the differences of multiple identities and truly welcomes the diverse ideas and perspectives of individuals. In doing so, we shape an open and creative company culture, providing every individual an equal opportunity to thrive.

Together we value innovation, efficiency and flexibility. Putting safety first, working with integrity and respect, we encourage everyone to find solutions for success. That means for our customers and for our colleagues. This makes us a great place to build a career where your skills are valued and developed.

Please feel free to check us out and see what we do