Recruitment & Engagement Coordinator

**Job Title**: Recruitment & Engagement Coordinator

**Company**: Home Instead Central Island

**Location**: 14 - 327 Prideaux St, Nanaimo, BC

**Position Type**: Mon - Fri - 8am - 430 pm

Do you have a pleasant phone manner?
Are you a detailed person?
Do you know how to prioritize?

We offer a competitive wage, along with professional on-going training. We look forward to learning how your experience can aid us on our mission to enhance the lives of aging adults and their families.

Primary Responsibilities:

- Answer each employment inquiry in a friendly, professional, and knowledgeable manner.
- Assist with the hiring process for new Care Professionals, duties may include fielding employment inquiries from prospective Care Professionals and moving applicants through the process.
- Following the Home Instead Standards; conduct reference checks, criminal background, and motor vehicle abstract on all Care Professionals.
- Enter and maintain accurate client and Care Professionals records in the operating system
- Check-in frequently with leads within the applicant tracking system.
- Schedule applicant interviews in an efficient and professional manner.
- Admin Tasks:

- Assist in answering each service inquiry in a friendly, professional, and knowledgeable manner.
- Create and maintain all employment records as required.
- Respond to employment verification requests.
- Monitor, mediate and log all client and Care Professionals activity utilizing the software system.
- Schedule and conduct Care Professionals orientation and all training including training required to meet Home Instead® Standards and additional optional training.
- Evaluate and update all orientation and training materials as needed
- Assist with scheduling duties as needed.
- Demonstrate open and effective communication with the franchise owner, team. members, Care Professionals, clients, and family members.
- Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team.
- Conduct client/Care Professional introductions as needed
- Perform any and all other functions as related to office as deemed necessary
- Participate in On Call-Rotation
- Education/Experience Requirements:

- High school graduation or the equivalent
- Recruitment & HR experience no less than 1 year
- HCA certified or knowledge within the health care field considered an asset
- Knowledge, Skills, and Abilities
- Must understand and uphold the policies and procedures established by Home Instead, an independently owned and operated Home Instead franchise.
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain the confidentiality of the information and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity, and fair-mindedness consistent with office standards, practices, policies, and procedures
- Must demonstrate knowledge of the senior care industry
- Must have the ability to organize and prioritize daily, monthly, quarterly, and yearly work
- Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Professionals, and the community
- Must present a professional appearance and demeanor
- Must have the ability to operate office equipment
- Must be patient and congenial on the telephone
- Must have computer skills and be proficient in Excel, PowerPoint, and Word
- Must have the ability to perform duties in a professional office setting
- Must have the ability to work as part of a team
- Must demonstrate excellent organizational skills

Home Instead is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to hearing from you

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Flexible schedule
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed

Ability to commute/relocate:

- Nanaimo, BC V9R 2N4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Recruitment: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2025-07-11
Expected start date: 2025-07-09