Recruitment & Engagement Coordinator

**Are you compassionate, organized, and health care-minded? Do you have a pleasant phone manner and a heart for helping seniors live safely and comfortably at home?**

Home Instead is looking for a **Recruitment & Engagement Coordinator** — a unique, blended role that combines administrative and recruitment duties with responsibilities rooted in health care support for our clients and their families.

We offer professional on-going training, and the rewarding opportunity to positively impact the lives of aging adults in our community.

**Primary Responsibilities**:

- Answer employment and service inquiries in a friendly, professional, and knowledgeable manner.
- Assist with the recruitment and hiring process for new Care Professionals — fielding inquiries, screening applicants, conducting interviews, and completing employment checks.
- Support health care-related scheduling needs by introducing Care Professionals to clients and assisting with client care coordination as needed.
- Maintain accurate client care records and Care Professional files in the operating system.
- Participate in on-call rotations, responding to client care and scheduling needs after hours.
- Conduct client and Care Professional introductions, ensuring both health care and personal support needs are understood and met.
- Schedule and facilitate Care Professional orientation and on-going health care-related training in accordance with **Home Instead Standards and industry best practices**.

**Administrative & Health Care Support Duties**:

- Respond promptly and compassionately to client service inquiries, understanding their health care needs and preferences.
- Create and maintain employment records and health care-related documentation as required.
- Monitor and log all client and Care Professional activities, documenting relevant health care updates and concerns.
- Assist with care plan coordination, ensuring Care Professionals are trained and informed to safely provide services in accordance with client care needs.
- Evaluate, update, and deliver training material on topics including personal care, dementia support, safety procedures, and palliative care.
- Demonstrate open and effective communication with the franchise owner, team members, Care Professionals, clients, and their families.

**Education & Experience Requirements**:

- High school graduation or equivalent.
- **HCA (Health Care Assistant) certification or equivalent health care knowledge/experience considered a strong asset.**:

- Minimum of one year of experience in recruitment, HR, scheduling, or health care support preferred.

**Knowledge, Skills & Abilities**:

- Understanding of health care principles, senior care, and personal support work.
- Demonstrated knowledge of or experience in the senior care or health care industry.
- Strong organizational, communication, and interpersonal skills.
- Ability to maintain confidentiality, exercise sound judgment, and work effectively under pressure.
- Proficient in Microsoft Office (Excel, Word, PowerPoint) and comfortable learning new systems.
- Professional appearance, demeanor, and excellent phone manner.
- Team-oriented, adaptable, and compassionate — with a genuine desire to enhance the quality of life for aging adults.

**How to Apply**:
We look forward to hearing from you

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Flexible schedule
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Expected start date: 2025-07-21