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    Markham, Canada wd swim Full time

    **Administrative Assistant - WD Swim School** We are looking for an **Administrative Assistant** to join our WD Swim School team! In this role, you will be the friendly face and reliable point of contact for our students, parents, and guests. Your focus will be on delivering exceptional customer service while ensuring a smooth and welcoming experience for...

Administrative Assistant

2 weeks ago

Markham, Canada wd swim Full time

We are searching for Administrative Assistant to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to WD Swim School students and parents, prospective students and guests, ensuring an exceptional “Judgement Free” member experience

Some of your responsibilities will include:
**Key Responsibilities**

**Customer Service & Front Desk Support**
- Greet students, parents, and guests with a warm and professional attitude
- Introduce the class information to customers.
- Answer phone calls promptly and courteously, providing accurate information and assistance
- Check in students for classes, provide facility tours, and assist with new student enrollment
- Keep families informed about class schedules, updates, and upcoming events
- Address member questions, concerns, and feedback in a timely, solution-focused manner

**Administrative Duties**
- Process transactions for merchandise and beverages through the point-of-sale system
- Maintain and update member accounts using internal systems, including class changes, billing inquiries, and enrollment updates
- Ensure front desk area is clean, organized, and welcoming

**Qualifications**:

- College diploma equivalent required.
- Basic computer proficiency with an eye for accuracy.
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Language proficiency in English

**Physical Demands/Requirements**:

- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.

Pay: $20.00-$25.00 per hour

Application question(s):

- Do you have car?

Work Location: In person