Administrative Assistant
2 weeks ago
**Administrative Assistant - WD Swim School**
We are looking for an **Administrative Assistant** to join our WD Swim School team In this role, you will be the friendly face and reliable point of contact for our students, parents, and guests. Your focus will be on delivering exceptional customer service while ensuring a smooth and welcoming experience for everyone—always in a supportive, “Judgement Free” environment.
**Key Responsibilities**
**Customer Service & Front Desk Support**
- Warmly greet students, parents, and visitors with professionalism and a friendly attitude
- Provide class information and answer inquiries clearly and accurately
- Answer phone calls promptly and courteously, offering helpful and accurate assistance
- Check in students for classes, give facility tours, and assist with new student enrollments
- Keep families informed about schedules, updates, and upcoming events
- Address questions, concerns, and feedback with a solution-focused approach
**Administrative Duties**
- Process transactions for merchandise and refreshments using the POS system
- Maintain and update member accounts, including class changes, billing inquiries, and enrollment updates
- Ensure the front desk area is clean, organized, and welcoming at all times
**Qualifications**
- College diploma or equivalent required
- Basic computer proficiency with strong attention to detail
- Punctual, reliable, and professional in all interactions
- Exceptional customer service skills with the ability to exceed expectations
- Proficient in English (written and verbal)
**Physical Requirements**
- Ability to stand and walk throughout the shift
- Frequent talking in person and over the phone during shift
**Job Types**: Full-time, Part-time
Pay: $20.00-$25.00 per hour
Work Location: In person
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