Dispatcher / Administrative Assistant

2 weeks ago

Regina, Canada Welldone Mechanical Services Full time

_If it’s not done well, it’s not Welldone_

**Join our growing team at Welldone Mechanical Services, Regina SK.**

We have an immediate opening for a **Dispatcher / Administrative Assistant** to join our dynamic team This position is pivotal in our office providing exceptional customer service and support to our technicians and customers.

Locally owned and operated, **Welldone Mechanical Services** has been providing exceptional HVAC service in **Regina since 1965**. We are dedicated to providing exceptional customer service and cutting-edge technology, and equipment to our commercial and light industrial customers.

**WHAT YOU WILL BE DOING**:

- First point of contact for our customers
- Answering incoming calls and making outbound calls
- Enhance each customer’s experience, ensuring their day is positively impacted
- Liaison between our customers and service technicians and ensuring accurate and timely communication
- Gather essential information and enter data into our operating system in “real time” while communicating with customers
- Scheduling service and maintenance appointments
- Prioritizing incoming service requests and dispatching technicians
- Checking timesheets
- Purchase orders
- Checking GPS for location and best routes
- Provide general administrative and clerical support

**PAY**: We pay based on experience

**WORK HOURS**: Monday through Friday, 7:45am - 4:45pm

**WHAT WE HAVE TO OFFER**:

- Locally owned and operated
- Stability and growth with year-round work
- Opportunities for professional development and growth
- Positive and collaborative team environment
- Team events
- Positive culture motivated by continuous improvement
- High standard of professionalism in “who we are and what we do”

**BENEFITS**:

- **Medical and Dental insurance; 100% paid premiums by employer**
- Life insurance
- Critical illness insurance
- 3 weeks paid vacation time / 120 hours
- 11 paid holidays
- RRSP with company match program

**QUALIFICATIONS / SKILLS**:

- Desire to support and be part of a great team
- 2 + years of customer service, scheduling, coordinating, project coordinating or similar experience
- Excellent communication and interpersonal skills
- Willingness and ability to adapt, stay calm under pressure and work with a wide range of personalities
- Able to type 40+ WPM
- Experience using a CRM/ERP, or cloud-based operating system; we use BuildOps
- Experience dispatching people is a plus but not a must

We are an Equal Opportunity Employer and value:
**Humility**: Actively pursues learning and improvement, values input from others, and demonstrates openness to acknowledging and learning from mistakes.

**Coachability**: Possesses a keen desire and capability to acquire new knowledge and skills.

**Caring**: Demonstrates a strong commitment to their work, displaying kindness and support towards colleagues and peers.

We thank all applicants for your interest in our company and will contact those who are being invited to interview.

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