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Inside Sales Administrator

2 weeks ago

Edmonton, Canada Titan Logix Corp. Full time

At Titan, the **Inside Sales Administrator** is responsible for supporting the administrative functions within the Sales and Customer Service departments and reports to the Account Manager. This role works cross-functionally on a multitude of platforms to get answers and gather the information necessary to ensure our customers and internal stakeholders receive the level of service they require.

**Duties and Responsibilities**

Customer Relationship Management
- Document all interactions with partners into the company’s CRM system in alignment with established processes and procedures
- Follow-up with partner requests in a timely manner, representing the voice of partner (VOP) within Titan

Quoting & Order Processing
- Build and process quote requests and sales orders within the company’s ERP system
- Provide order status updates, tracking information, and manage expectations accordingly with partners
- Work across other departments to find answers to partner queries and requests
- Communicate with production and supply chain stakeholders to ensure product availability is aligned with partner demand

Administration & Documentation
- Document department processes and procedures in collaboration with internal stakeholders
- Provide administrative and back-up support to the Account Manager
- Provide back-up support to the Technical Support Representative
- Schedule all Titan employee travel within Canada and the USA as required including flight, hotel and car rental bookings
- Support employees with the completion of travel expense reports and submission in alignment with Titan finance processes and procedures
- Other administrative duties as assigned

**You Possess**:

- A bachelor’s degree or diploma, or equivalent experience
- 2-5 years’ experience in a sales and customer service capacity
- Document control and/or Communications experience an asset
- Experience using a CRM or ticketing software platform, Hubspot, considered an asset
- Experience with an ERP system is an asset
- Excellent time management and the ability to prioritize your workload, putting the customer’s experience front and center
- Experience in the trucking, liquid measurement, or Petrochemicals industry is an asset
- Strong attention to detail, proficient in computers and MS suite of tools

**What will make us REALLY love you**:

- Organized, goal-oriented, self-starter, with a team focused mentality
- Excellent written and oral communication skills with the ability to produce clear documentation for both colleagues and customers
- Great team player
- A friendly willingness to collaborate and play nice with others

**What you’ll love about us**

**Company Culture **- Titan’s culture is built on the foundation of our core values - _Collaboration_, _Innovation, Curiosity, _and _Accountability. _And we also know how to have fun, with weekly clashes, winter and summer Olympics, and employee recognition events.
**Work/Life Balance **- 3 weeks holidays to start, flex days, and work that stays at work
**Career Growth Opportunities** - This is an exciting time to be a part of the Titan team. We are growing in the mobile liquids measurement industry, building on a foundation of proven success.
**Great Benefits **- Titan offers attractive medical benefits for employees and their families, paid time off, flex days.

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Work Location: In person