Process Improvement Manager, Supply Chain Dc

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful
We are Canada's Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning

**We play by the following rules**:
We exist to add joy to our customers' lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we'd treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

**Job Description**:
The Process Improvement Manager cultivates an environment that promotes authentic, best-in-class employee and customer experiences across our Brampton Campus and is guided by our culture and our mission of shipping joy and knowledge. The role of the Process Improvement Manager will support Indigo's Supply Chain, leading continuous Improvements among Retail and Ecom distribution centers and developing frameworks, processes and structures that best support the Supply Chain's short and long-term goals and objectives. This individual will be responsible for developing and maintaining a comprehensive process mapping system and SOP creation while leveraging Lean concepts and Six Sigma methodologies to drive optimal results. Your role as a Manager is one of collaboration, innovation, inspiration, support, and coaching, and in doing so, you help to create and sustain a high-performing culture.

KEY PERFORMANCE METRICS

Sales revenue & Profit targets
Employee Engagement score
Completion of all project deliverables on scope and on time
Budgeted CPU

KEY ACCOUNTABILITIES

Functional

Lead the effort to leverage best practices and standardize processes and procedures across the DC Network to support customer expectations and business objectives.
Driving consistency in both our Online and Retail facilities (Process, Goals, SOPs, and Results)
Facilitate various leadership to employee level meetings/workshops discussing problem statements, vision and scope, and current and future state processes.
Supporting and influencing by overseeing adherence to Health & Safety policies & procedures
Use influence and industry knowledge to identify new opportunities for process improvements.
Knowledge and experience with root cause analysis methods and principles and implementing appropriate solutions.
Understand the impact of changing external environmental factors (competitive, regulatory, technical, etc.) on Indigo.
Stay current on industry innovation and best practices within Supply Chain
Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo's customers
**Stakeholder Management**: Establish strong partnerships with business units to foster successful continuous improvement initiatives.
Ability to travel to Home Office10%

People

Build trust with colleagues and business partners by demonstrating consistent communications and actions. Demonstrate a willingness to collaborate and find win-win solutions.
Bring out the best in others, empower and constructively stretch talent
Collaborate with others to drive flexible and iterative solutions quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Communicate to all levels of the organization, including executive level
Encourage others to freely share their point of view and be open to feedback
Assist in coaching & mentoring associates in their Lean Thinking journey and help drive a culture of continuous improvement.

Cultural

Assist in coaching & mentoring associates in their Lean Thinking journey and help drive a culture of continuous improvement.
Model Indigo's beliefs and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion and influence change through the organization

SCOPE

**Reports to**: Sr. Director, Distribution Centers

**Manager once Removed (MOR)**: Sr. Vice President, Supply Chain

KEY RELATIONSHIPS

**Internal**:
All Departments within the Online & Retail Distribution Centre
Supply Chain Team
Planning Team
Retail Partners
IT

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