Supervisor Operations

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

**Shift**: Nights Flexibility in scheduling is required (includes weekends)

**MAJOR DUTIES AND RESPONSIBILITIES**:

- Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
- Complete shift briefings to ensure the effective communication of relevant information to all employees.
- Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
- Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
- Hold Team Leaders accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
- Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
- On a daily basis approve all labour hours usingAgile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
- Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
- Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
- Maintain a clean and safe work environment.
- Fulfill the duties of a supervisor under the Occupational Health and Safety Act including; safety, violence and harassment laws.
- Assumes additional related responsibilities as required.

EDUCATION/EXPERIENCE
- Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.
- Five (5) years Distribution experience (3PL experience would be an asset)
- At least two (2) years supervisory experience, preferably in a 3PL Operations role

**CORE COMPETENCIES**:

- Provide excellent Customer Service with effective customer interaction skills.
- Ability to develop and maintain relationships with internal and external business partners.
- Excellent communication skills both verbal and written.
- Ability to prioritize work assignments.
- Must be flexible and willing to work additional hours when required.
- Excellent knowledge and experience with RF scanners.
- Ability to make sound decisions independently to obtain desired results.
- Excellent interpersonal skills and a proven leadership ability within a team environment
- Analytical skills with familiarity of financial reports.
- Previous experience with warehouse systems such as Red Prairie a definite asset.

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.