Supervisor of Operations

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment and enables our team to thrive. Over the past 40+ years, we’ve grown into a significant operation of more than 80 sites across North America and Europe and 6,000 team members.

**MAJOR DUTIES AND RESPONSIBILITIES**:

- Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
- Complete shift briefings to ensure the effective communication of relevant information to all employees.
- Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion.
- Ensure the service level requirements for all inbound/outbound shipments are met.
- Ensuring proper put away, picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
- Flag priority orders and revise schedules to meet outbound orders.
- Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
- Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
- Maintain a clean and safe work environment.
- Fulfill the duties of a supervisor under the Occupational Health and Safety Act including; safety, violence and harassment laws.
- Assumes additional related responsibilities as required.

**EDUCATION**:

- Preferably a college diploma in business management with focus in logistics management or the equivalent in experience

**EXPERIENCE**:

- Five (5) years Distribution experience (3PL experience would be an asset)
- At least two (2) years supervisory experience, preferably in a 3PL Operations role
- E-Commerce experience is an asset
- At least 1-year warehouse experience operating material handling equipment

**CORE COMPETENCIES**:

- Proven communication skills, both oral and written, in English and French
- Driven to provide excellent Customer Service with effective customer interaction skills.
- Ability to develop and maintain relationships with internal and external business partners.
- Proven communication skills both verbal and written.
- Ability to prioritize work assignments.
- Comfortable with being directly involved in a fast paced environment.
- Capable of working with mínimal supervision.
- Must be flexible and willing to work additional hours when required.
- Thorough knowledge of company policies and procedures.
- In depth knowledge and experience with RF scanners.
- Ability to make sound decisions independently to obtain desired results.
- Strong interpersonal skills and a proven leadership ability within a team environment
- Analytical skills with familiarity of financial reports.
- Previous experience with warehouse systems such as Red Prairie

Join Our Team
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.