Service Coordinator

2 weeks ago

Greater Sudbury, Canada Levitt Safety Full time

If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work
Summary
We seek a Service Coordinator to join our Sudbury team on a 3-6 month contract. In this role, you will manage the day-to-day operations of the Service Department, including scheduling service calls, coordinating activities for our team of technicians, and delivering exceptional customer service to both internal and external clients.
As a key member of the Sudbury team, you will ensure we meet and exceed customer expectations through a commitment to quality, timely service delivery, and a collaborative, team-first approach.
If you thrive in a fast-paced environment and have a passion for providing outstanding service, we’d love to hear from you
Role Responsibilities
- Quoting of service requirements requested by customers
- Scheduling and dispatching service technicians for service calls
- Data entry of job details into our system and/or customer portals with a high degree of accuracy
- Coordinating parts required for inspections and or installations based on customer needs or technician requirements
- Receive equipment for servicing in our shop by creating cases, creating work orders and tagging equipment, and following up on the progress as required
- Coordinating/processing customer equipment to be shipped off the Levitt-Safety site to other service branches or vendors
- Receiving or issuing warehouse transfers (WT) internally to support parts needed for repairs
- Working closely with Service Admin Team, Service Branch Manager, Eastern Service Admin Team and local branch technicians to provide an optimal Customer Experience

**Qualifications**:

- Minimum 2 years’ experience in fast-paced office administration supporting internal and external customers.
- Scheduling experience in industrial or technical settings is an asset.
- Excellent customer service and telephone skills, committed to delivering exceptional service.
- Post-secondary education in business administration or equivalent experience.
- Adaptable to new systems and processes.
- Works well under pressure with strong organizational and administrative skills.
- Detail-oriented, efficient multitasker with a strong sense of urgency.
- Positive, team-oriented, and thrives in a fun, collaborative environment.

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