Customer Service Coordinator

6 days ago

North York, Canada Advance Marble & Granite Ltd Full time

**Job Title - Customer Service Coordinator**

**Reports to Customer Service Manager**

Do you feel excited to be a part of a company that has the same values for employees and customers? Yes, you heard that right At AMG, we strive to provide the best employee experience.

AMG is one of the leading companies in the marble and granite industry with a dedication to customer satisfaction. We are a Toronto-based company excited to expand our team and we need key team members to help support our growth.

We are into both residential and commercial work. We are associated with prestigious building contractors and developers. Our process is streamlined with fully automated systems. We have one of the most technologically advanced and avant-garde systems in North America.

What makes us different?
- We recognize our employees for every step they take.
- Our unique Operating philosophy
- Avant-garde technology
- Fun and diverse workplace to grow skills and career

Our Core Values
- Delivering BEST Through Service
- Maintaining a Positive Team and Family Spirit
- Honest and Transparent Communication
- Be Enthusiastic and Determined
- Embrace and Drive Change

We are currently looking for a Customer Service Coordinator to join our dynamic team in GTA. We want someone who is enthusiastic about the role and can always provide a high level of customer service to AMG’s clients while striving to achieve business targets through excellent communication.
- Daily management of our in-house service schedule
- Manage efficient geological delivery of service calls
- Assist customers with questions, problems, and general information
- Investigate and solve site issues
- Maintaining relationships with site supervisors on active projects
- Ability to troubleshoot issues
- Defer client inquiries to appropriate members of the CSR Team
- Communicate brand identity and corporate position
- Update departmental tracking sheets with accurate messages and data

**Essential Requirements**
- Proven experience as a customer service coordinator
- Experience in the Stone Industry is a huge asset
- Working knowledge of office equipment, like computers, phones, printers, and fax machines
- Proficiency in MS Office (Outlook, Teams, and Excel in particular) is a must.
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills

**Preferred Qualifications**
- At least 2 years of customer service experience

**PERKS AND BENEFITS**
- Salary best in the industry based on level of experience
- Continuous learning and training opportunities
- Open-door policy
- All tools and equipment to effectively perform duties
- Health & Dental benefits after three months

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- North York, ON M9L 1X9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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