Customer Care Coordinator

2 weeks ago

North York, Canada Leeder Automotive Corporate Full time

Leeder Automotive is a group of automotive dealerships in Toronto. Our brands include Volkswagen and Acura with a General Motors dealership coming soon. Our head office is located near Wilson subway station.

Our mission is to provide our customers with an unsurpassed automotive experience. We combine exceptional customer service with innovative technology in automotive retail to make buying, leasing and servicing vehicles fast, easy and convenient.

We are dedicated to fostering a collaborative and inspiring work environment and we offer a competitive compensation package, benefits, employee discounts, paid time off and professional development throughout your employment.

***:
The Customer Care Coordinator is responsible for responding to sales leads, booking sales appointments and for customer retention.

This is a hybrid role - combining both remote and in-office work.

**REPORTS TO**:
Director of Marketing and Customer Experience

**DUTIES AND RESPONSIBILITIES**:

- Answer customer questions
- Book and confirm sales appointments
- Perform customer retention efforts
- Ensure customers are aware of any relevant promotions
- Ensure each client interaction meets the standards of both Leeder Automotive and the respective manufacturer.
- Collaborate with other Customer Care Coordinators, staff and management.
- Maintain knowledge of vehicle models, features and pricing.
- Maintain accuracy of our customer database (CRM)
- Perform other duties as required by the Director of Marketing and Customer Experience.

**QUALIFICATIONS**:

- Previous experience in a customer service role.
- Exceptional and clear verbal and written communication skills. Exceptional etiquette.
- Collaborative, personable, helpful, focused and well-organized.
- Able to multitask and work in a fast-paced environment.
- Willing and able to learn new technologies, processes and vehicle information.
- Fluency in the use of computers and computer software packages such as Microsoft Outlook and Microsoft Teams.
- Previous experience with CRM software is beneficial but not required.
- Previous automotive experience is beneficial but not required.
- Ability to complete a pre-employment screening and background check.

**WORKING HOURS & CONDITIONS**:

- This position requires extended periods of sitting as well as working on the phone and computer.
- This is a hybrid role - combining both remote and in-office work.
- This is a full-time (40 hours per week) position. Must be flexible to work shifts between the following:

- Monday - Friday, 8 a.m. to 6 p.m.
- Saturdays 8 a.m. to 5 p.m.

In our commitment to provide an inclusive and barrier free recruitment process, accommodation will be provided in accordance with the Ontario Human Rights Code. If you require accommodation during the recruitment and selection process, please inform Human Resources so that reasonable and appropriate arrangements can be made.

We thank all applicants, however, only those applicants selected for an interview will be contacted.

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