Customer Service Coordinator

About Us

Wireless DNA is an authorized exclusive Rogers and Fido dealer with over 20 years in the industry with an award-winning network of stores to bring the best and the latest in telecommunication technology. We have 27 different locations across the Greater Toronto area, including one at the Toronto Pearson airport.

We are passionate about innovation and believe that the best road to success lies through growth and happiness of our employees.

About this Role

We are looking for a Customer Service Coordinator/Administrator to support with providing exceptional customer service to our customer. This individual will be responsible for supporting business development plans, maintaining data files, supporting with phone line activations, answering customer inquiries, and processing transactions.
- Are you a self-starter and a deal-maker with an engaging entrepreneurial spirit who enjoys challenging work?
- Are you looking for an opportunity that will impact your career and allow continuous growth?
- Do you enjoy developing innovative business ideas and presenting ideas with other business partners / managers?
- Are you someone who strives to find the best tools and techniques to offer a more personalized customer interaction and outstanding experience?

Why work at Wireless DNA?
- Competitive base compensation
- Comprehensive health and dental plan
- Great Employee Referral Program
- Opportunities to grow and develop your career
- Great culture, with a diverse and inclusive Workplace
- Employee discounts across Rogers & Fido services
- Monthly birthday recognition, acknowledgement and celebrations
- Opportunity to give back to the community through volunteering / participating in company events

In this role you will:

- Liaise with customer and agents to fulfill customer orders
- Handle customer inquiries and provide assistance to customer for order processing
- Brainstorm channels/tools to network and connect with a larger audience
- Update systems with accurate data entry
- Maintain confidentiality when dealing with customers' personal information
- Follow up with customers and maintain ongoing customer relationships
- Have proficient knowledge of Rogers / Fido services to be able to answer any customer inquiries
- Regularly interact with international students and have a follow-up conversation regarding their products / services
- Support with service activation and ensure all information is recorded in a timely manner

Competencies for this role:

- An innovative/critical thinker
- A great problem solver, capable of coming up with out of the box solutions
- Exceptional communication
- Confident, social, relevant, outgoing
- Enjoys building rapport with customers and networking
- Strong team player
- Ability to multi-task in a fast-paced environment
- Great negotiation skills
- Can handle challenging feedback and stay self-motivated to achieve results
- Possesses strong knowledge and experience using Microsoft Word, Excel, PowerPoint & Outlook

It is the policy of Wireless DNA to provide reasonable accommodations for qualified persons with disabilities who are applicants for employment. If you need assistance or accommodations to interview because of a disability, please inform the Recruiter (Human Resources) in advance. Employment opportunities will never be denied to anyone because of the need for an accommodation.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Store discount
- Wellness program

Schedule:

- 8 hour shift

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Tagalog (required)

Work Location: In person