Bilingual Call Center Operator and Administrative

4 days ago

Brantford, Canada The Marco Corporation Full time

**ACCOUNTABILITY**

Accountable to the Client Services Manager.

**JOB SUMMARY**

**BACKGROUND/QUALIFICATIONS**

1) Proficient communication in both the English and French Language verbal and written.

2) Must have secondary education and 2-3 years’ experience in Customer service and data entry.

3) Proficient in Microsoft Excel (intermediate to advanced), Word (intermediate), Business communications, and/or Time Management

4) Must have excellent organization, communication, and multi-tasking skills.

5) Possess good basic keyboarding skills/experience

**KEY RESPONSIBILITIES**

**1)** **Receive and respond to incoming calls to Consumer service lines or specific program lines to answer English and French Consumer inquiries.**

5) Enter and track submissions for processing information.

6) Perform outbound calls or call backs to Consumers as required.

7) Maintain appropriate daily volumes of work.

8) Identify and direct any consumer escalations to the Customer Service Manager.

9) Perform other duties as assigned.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.

**Job Types**: Full-time, Permanent

**Benefits**:

- Extended health care
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Brantford, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: One location

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