Call Center Operator and Admin Support

2 weeks ago

Brantford, Canada The Marco Corporation Full time

**Company Description**

The Marco Corporation is a leading provider of fulfilment and distribution services in North America and Internationally. We offer warehousing, co-packaging, kitting, fulfilment, contest, rebate, merchandise, and distribution services to a broad range of clients.

**Role Description**

This position is accountable to the Client Services Manager

**Qualifications**
- Proficient communication both verbal and written.
- Must have secondary education and 2-3 years’ experience in Customer service and data entry.
- Proficient in Microsoft Excel (intermediate to advanced), Word (intermediate), Business communications, and/or Time Management
- Must have excellent organization, communication, and multi-tasking skills.
- Possess good basic keyboarding skills/experience

**Key responsibilities**
- Receive and respond to incoming calls to Consumer service lines or specific program lines to answer Consumer inquiries.
- Maintain a professional manner on all telephone communication, and through correspondence. Log call details in Telephone system in order to ensure accurate charges are captured.
- Enter and track submissions for processing information.
- Perform outbound calls or call backs to Consumers as required.
- Maintain appropriate daily volumes of work.
- Identify and direct any consumer escalations to the Customer Service Manager.
- Perform other duties as assigned.

*

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.

**Benefits**:

- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

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