Call Center Operator and Admin Support

7 hours ago

Brantford, Canada The Marco Corporation Full time

**Company Description**

The Marco Corporation is a leading provider of fulfilment and distribution services in North America and Internationally. We offer warehousing, co-packaging, kitting, fulfilment, contest, rebate, merchandise, and distribution services to a broad range of clients.

**Role Description**

This position is accountable to the Client Services Manager

**Qualifications**
- Proficient communication both verbal and written.
- Must have secondary education and 2-3 years’ experience in Customer service and data entry.
- Proficient in Microsoft Excel (intermediate to advanced), Word (intermediate), Business communications, and/or Time Management
- Must have excellent organization, communication, and multi-tasking skills.
- Possess good basic keyboarding skills/experience

**Key responsibilities**
- Receive and respond to incoming calls to Consumer service lines or specific program lines to answer Consumer inquiries.
- Maintain a professional manner on all telephone communication, and through correspondence. Log call details in Telephone system in order to ensure accurate charges are captured.
- Enter and track submissions for processing information.
- Perform outbound calls or call backs to Consumers as required.
- Maintain appropriate daily volumes of work.
- Identify and direct any consumer escalations to the Customer Service Manager.
- Perform other duties as assigned.

*

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.

**Benefits**:

- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

  • Call Center Representative

    2 weeks ago

    Brantford, Ontario, Canada AutoCanada Full time

    Join the ridePosition: Call Centre Agent, ServiceDealership: Brantford HondaLocation: Brantford HondaClassification: Full time, On site, Immediate vacancySalary: $45,000-$50,000Brantford Honda is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada...

  • Supportive Housing

    9 hours ago

    Brantford, Canada Participation Support Services Full time

    The manager of operations is responsible for overseeing the daily-to-day scheduling and orientation activities of the Supportive Housing portfolio. The position also oversees maintenance and food service operations at Bell Lane and ongoing training for all programs. Job Responsibilities - Overseeing day-to-day scheduling for Supportive Housing sites. -...

  • Call Center Representative

    2 weeks ago

    Brantford, Canada ARTURUS Full time

    Job Summary: As a Call Center Representative / Customer Service for our translation services company, you will be responsible for managing customer inquiries, providing information about our translation services, and ensuring a high level of customer satisfaction. **Responsibilities**: Inbound Call Handling: - Answer incoming calls from clients and...

  • Call Center Representative

    1 week ago

    Brantford, Canada Cambridge Housing Authority Full time

    Join the ride! Position: Call Centre Agent, Service Dealership: Brantford Honda Location: Brantford Honda Classification: Full time, On site, Immediate vacancy Salary: $45,000-$50,000 Brantford Honda is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in...

  • Bilingual Call Center Agent

    1 week ago

    Brantford, Canada Cambridge Housing Authority Full time

    A prominent automotive dealership in Brantford is looking for a Call Centre Agent to manage inbound and outbound calls, ensuring exemplary customer service and scheduling appointments. This role requires strong communication skills and at least 1 year of customer service and call center experience. Bilingual applicants fluent in English and French are...

  • Bilingual Call Center Operator and Administrative

    2 days ago

    Brantford, Canada The Marco Corporation Full time

    **ACCOUNTABILITY** Accountable to the Client Services Manager. **JOB SUMMARY** **BACKGROUND/QUALIFICATIONS** 1) Proficient communication in both the English and French Language verbal and written. 2) Must have secondary education and 2-3 years’ experience in Customer service and data entry. 3) Proficient in Microsoft Excel (intermediate to advanced),...

  • Ops Agent Admin-1

    2 weeks ago

    Brantford, Canada FedEx Group Full time

    This is an interview position. Supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees. Co-ordinates all administrative aspects of the station/call centre and directly assists senior manager in achievement of departmental goals....

  • Ops Agent Admin-1

    2 weeks ago

    Brantford, Ontario, Canada FedEx Canada Full time

    This is an interview position.Supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees. Co-ordinates all administrative aspects of the station/call centre and directly assists senior manager in achievement of departmental...

  • Ops Agent Admin-1

    2 weeks ago

    Brantford, Ontario, Canada FedEx Full time

    This is an interview position. Supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees. Co-ordinates all administrative aspects of the station/call centre and directly assists senior manager in achievement of departmental...

  • Family Visit and Support Worker

    2 weeks ago

    Brantford, Canada Child and Family Services of Grand Erie Full time

    OPPORTUNITY (External - Union) **DATE OF POSTING**:January 9, 2025** **POSITION: Family Visit and Support Worker (Indigenous Centered)** **TERMS OF EMPLOYMENT: Full-time Contract (10 months), unionized** **POSTING NUMBER: 2025 - 01** **START DATE: To be determined** **HOME LOCATION: Brantford with travel to Townsend location and within the Community...