Account Coordinator
2 days ago
**About the Role**
E2 Architectural Services is looking for an organized and customer-focused **Account Coordinator** to be the first line of support for our developer, builder, and consultant clients. You’ll handle day-to-day customer requests, manage onboarding, keep records accurate, and spot opportunities to improve service.
**Key Responsibilities**
- Respond to client inquiries quickly and professionally.
- Troubleshoot common issues; escalate complex cases with clear details.
- Coordinate smooth onboarding for new and trial clients.
- Maintain accurate CRM notes, contacts, and project details.
- Provide weekly account updates and flag risks/opportunities.
- Support billing accuracy and develop simple guides/checklists for clients.
**What We’re Looking For**
- 1-3 years in customer support, client services, or coordination.
- Strong written and verbal communication skills.
- Highly organized with great follow-through.
- Comfortable using Microsoft 365 and learning new tools quickly.
- Experience in land development & real estate
- Bonus: SaaS support, or architectural/municipal compliance tools (e.g., Lotworks, Streetscape).
**What We Offer**
- Hybrid role based in Calgary.
- Growth path into Senior Account Coordinator and Account Manager roles.
- Opportunity to work with leading developers and municipalities in Alberta.
If you’re proactive, detail-oriented, and eager to support clients in a growing organization, we’d love to hear from you.
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