Operations Risk and Controls Analyst

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The Opportunity**

As an **Operations Risk and Controls Analyst **you will be responsible for **Risk and Control Functions **supporting **North America Retirement Operations **with a focus on **external audits **. You will be a highly motivated, self-driven, and a passionate professional who has experience in risk management and controls.

**Responsibilities**
- Track existing and proposed controls and ownership by updating Archer risk management platform.
- Meet with operational teams to understand current controls, gaps and discuss potential improvements with leader.
- Work with auditors and regulatory examiners to understand the scope of testing required and its impact on the business; identify any opportunities to streamline the testing approach and reduce business effort.
- Co-ordinate walkthrough meetings with EY and PwC.
- Co-ordinate or collect and review evidence required for walkthroughs and detail testing for SOX and SOC/3416.
- Identify and escalate any scope, schedule, cost, or quality issues to the Manager.
- Co-ordinate completion and distribution of SOC/3416 reports.
- Assist Operations with timely closure of corrective action plans.
- Work closely with Internal Audit, external auditors, and other risk professionals.

Develop strong relationships with key business stakeholders to help develop a thorough understanding of the Business's risk profile and core processes and controls.

**How will you create impact?**

Manulife applies a three line of defense model in the management of risks. Representing Ops, this individual will report to the **Manager, Risk and Controls Governance **, forming part of the first line of defense and will play a key role in early identification and mitigation of risk.

**What motivates you?**
- You obsess about customers, listen, engage, and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- Good understanding of Control Frameworks and methodologies.
- Ability to allocate time efficiently; handle multiple demands and competing priorities.
- Ability to gather information systematically; uses accurate logic in analysis.
- Ability to convey information clearly and effectively through both verbal and written communication, strong presentation skills.
- Self-starter with the ability to work independently, particularly in using sound, independent judgment, problem-solving, organizing, planning and analytical skills.
- Proficient with MS Office (Word, Excel, Access, PowerPoint).
- Flexible and adaptable when dealing with change.
- Works well independently or in team basis.
- Communicates clearly with all onshore and offshore support Decision Authorities.
- Knowledge of US Retirement processes and systems an asset. CPA designation or working towards designation is an asset.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture: We lead with our Values every day and bring them to life together.
- Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
- Continuous innovation: We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity, and Inclusion : We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

LI-Hybrid

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insur