IT Infrastructure Analyst

1 day ago

Edmonton, Canada Go Auto Full time

**Job Description**:
**IT Infrastructure Analyst (Network)**

**General Summary**

In the role of IT Infrastructure Analyst, you will be responsible for managing and maintaining the systems and network operations within the Go Auto IT infrastructure framework.

**Primary Responsibilities**
- Adhere to the core values of being: TRUSTWORTHY, TEAM PLAYER and HAPPY TO HELP
- Support the efforts of all coworkers toward meeting our core values
- Look for opportunities to provide exceptional and meaningful experiences with customers and coworkers
- Comply with Go Auto’s policies and Employee Code of Conduct
- Report to management any situation or condition that jeopardizes the safety, welfare, liability or integrity of any dealership staff, guests, the dealership itself or the company
- Be a leader in your role and assist others in their growth, development and sense of community with the team
- Protect the legal and financial welfare of the dealership
- Maintain the utmost legal, moral and ethical standards with all customers and coworkers
- Attendance at Go University and/or OEM training as requested by management

**Primary Duties**
- Install, manage, and maintain routers, switches, firewalls, and telecommunications equipment, providing stable operation of the IT computer network
- Implement and maintain enterprise security solutions, including firewall, end-point protection, VPN, SIEM, E-mail Filters
- Create and maintain thorough documentation, including technical procedures, and network diagrams
- The ability to handle challenging support situations with a calm and methodical approach
- Learn and implement new technologies in a rapid environment
- Experience working with cloud and virtualized environments
- Build strong relationships within Go Auto by working across organizational boundaries to resolve customer incidents and requests
- Contributes to self-help knowledge bases and documents typical requests and incidents, resolutions and work-around procedures
- Identifies, evaluates, promotes and implements network and security best practices
- Mentor, support and cross-trains service desk and other team members as required
- Uses creativity and innovation to automate and streamline processes and procedures
- Ensures inventory of equipment that is being deployed or recovered is communicated to the Inventory Coordinator
- Uphold any confidential information that you may be privy to as it relates to your role
- Maintain a valid Class 5 Driver’s License
- Perform other duties as assigned by management

**As an Infrastructure Analyst, you’ll bring**:

- Experience managing Palo Alto Firewalls (PCSNE certification is desirable)
- Experience with Cisco Network equipment (CCNA certification is desirable)
- Experience configuring and managing Cisco Meraki Switching and Wireless
- Experience managing and maintaining VOIP Systems

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