Digital Services Infrastructure Analyst

IT Infrastructure AnalystWhere Greatness Grows

The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.

As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada's skylines coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.

We are a dynamic team of over 5,000 with a range of professions, backgrounds, and areas of expertise. This breadth of diversity in people and opportunities is one of greatest aspects of building your career with Bird. Every trajectory looks different. At Bird, you hold the pen, and you write your story. As you unlock your potential, you are surrounded by a team that supports you every step of the way.

Be a part of our team, where we pride ourselves on the quality of our work and the way we treat each other and our partners. You will build a career and long-lasting relationships based on respect, collaboration, and a solution-focused mindset. Bird is a place where you will unlock your potential and achieve your goals.

Reporting to the Manager, IT Infrastructure, the Digital Services Infrastructure Analyst is highly skilled and has extensive experience in managing and supporting Infrastructure, including server and storage systems, virtualization technologies, network infrastructure and security systems. They are responsible for managing the day-to-day operations of our IT infrastructure, ensuring its reliability, security, and availability.

This position is based in our Edmonton, AB office and offers an opportunity to learn and grow your career within the Digital Services field.

What You Will Be Working On

Server Management

• Working with the IT team, to design, install, configure, tune, and optimize use of the Server infrastructure and related components.

• Monitoring systems and responding to operational incidents.

• Planning, testing, and executing upgrades as necessary.

• Performing system backups and recovery.

• Conducting server builds and compliance testing.

• Formulating, documenting, and updating standard procedures for system administration.

• Administration and design of backup systems.

Network Management

• Working with the IT team, to design, install, configure, tune, and optimize use of the Network infrastructure and related components.

• Monitoring systems and responding to incidents.

• Planning, testing, and executing upgrades as necessary.

• Site configuration, monitoring, and deployment.

Capacity Planning

• Installing operating system software, patches, and upgrades.

• Participating in the development of KPIs for Infrastructure availability.

• Ensuring server, network infrastructure maintained and designed to provide high performance of business applications.

Availability Management

• Ensuring integrity and confidentiality of sensitive data.

• Planning, documenting, and testing appropriate infrastructure-related disaster recovery and/or business continuity systems.

• Maintaining and supporting the messaging infrastructure to achieve high availability and performance.

• Identifying areas for enterprise-wide system improvements and upgrades, including trending analysis and capacity planning.

• Team building and coaching for operational teams.

Technical Proficiency

• Ability to use and understand the functionality of various IT programs and systems, including, but not limited to:

• Windows Server 2016, 2019 & 2022

• Active Directory, Entra ID

• Dell Hardware, Including VxRail

• SAN\NAS; HPE Server Hardware Experience, including Proliant

• Security Technologies such as firewall, network access control, and detection systems; Familiarity with CrowdStrike Falcon and Fortinet is an Asset

• Citrix XenApp, Microsoft RDS

• ESX vSphere

• Microsoft 365

• Exchange Online

• Veeam, Commvault Backup & Restore

What We Are Looking For

• Undergraduate degree or diploma in Computer Science

• Relevant certifications (CCNA, MCSE, VCP, CISSP, etc) preferred

• 5+ years' experience working in Information Technology roles and industry

• Experience working in a diverse, multi-branch environment, with extensive knowledge of Microsoft Technologies

• Proven commitment to customer service and ITIL best-practice processes

• Assertive, self-motivated, and goal oriented

• Significant experience with Hybrid Active Directory, Microsoft Entra, Microsoft 365 and Microsoft Azure

• Significant experience with complex High Availability enterprise services with a focus on Remote Access

• Familiarity with scripting languages such as PowerShell, Python, or Bash

• Understanding of containerization technologies such as Docker and Kubernetes

• On-Call support commitments

• Flexible and able to manage multiple priorities simultaneously; meet the time demands of unpredictable activities; capable of handling pressure and challenges in a dynamic business environment

• Effective and efficient problem solving and decision-making skills; thoughtful, proactive and creative

• Demonstrates a sense of urgency and strong commitment to achieving goals; ability to work in a challenging, fast-paced environment

• Ability to forge, grow and maintain positive relationships with multiple groups

• Strong written and oral communication skills

• Able to manage multiple priorities simultaneously and meet the time demands of unpredictable activities, capable of handling pressure and challenges in a dynamic business environment

• Ability to work within tight deadlines and prioritization of work to achieve them

• Strong analytical, critical thinking, problem-solving skills, and a high degree of accuracy and attention to detail

We Put Safety First

A healthy and safe work environment is non-negotiable. We build a culture of operational and psychological safety through engagement, learning and leadership.

We Lead With Honesty

We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.

We Are Stronger Together

Success is a team effort. Our inclusive workplace enables our combined expertise, humility and creativity to unlock our greater potential.

We Are Driven To Do Great Work

We built our name on quality. We have a passion for excellence in our work and relationships that honours our businesses and our industry.

We Create Opportunity

Rooted in a solid foundation, we adapt and grow to face the future. We are committed to elevating each other to chart the best path forward in an evolving world.

Bird is committed to diversity, equity, and inclusion (DE&I). This is a core part of our culture and guides our actions and strategic priorities. We strive to create an inclusive environment where every employee can thrive and share their unique perspectives and talents. Our ongoing commitments focus on addressing inequities and promoting a better understanding of diversity to build an inclusive and fair culture. We recognize that diverse teams are more knowledgeable, perform better, and achieve greater success. As such, we are dedicated to building a workforce that reflects the diversity of the communities we serve and creating opportunities for all employees to grow and succeed.

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