Customer Service Representative

Looking for an opportunity to showcase your exceptional sales and customer service skills? Look no further We are seeking top-tier individuals who are passionate about delivering outstanding results. At our company, CBR Products, we value star performers over resumes or backgrounds. We believe that talent and dedication are what truly matter. Age is not a factor - if you have what it takes, we'll provide the training needed to help you succeed. As a Sales and Customer Service Representative at [Company Name], you will have the opportunity to make a significant impact. Your key responsibilities will include: - Cold calling business owners and key decision-makers in companies across North America. - Meeting daily activity targets and monthly/quarterly sales targets. - Maximizing sales opportunities by scheduling appointments. - Hosting regular, effective, and efficient virtual presentations to clients. - Generating new and repeat sales by providing product and technical information promptly. - Determining customer requirements and expectations to recommend specific products and solutions. - Recommending alternate products based on cost, availability, or specifications. - Presenting price, credit, and terms following standard procedures and customers' profitability profiles. - Accurately processing customer transactions such as orders, quotes, or returns. - Providing accurate information regarding the availability of in-stock items. - Proactively recommending items needed by customers to increase customer satisfaction and improve transaction profitability. - Increasing sales and average order size using cross-selling, up-selling, and add-on sales. - Educating customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction. - Contacting customers following sales to ensure ongoing customer satisfaction and resolve any complaints. - Filling requests for catalogues, information, or samples. - Remaining current on consumer preferences by attending sales meetings, vendor training and trade shows, or reading trade journals. - Setting up and maintaining customer files. - Managing time effectively, meeting personal goals, and working effectively with other members of the distribution team. - Communicating to the purchasing and manufacturing department about unexpected increases or decreases in demand for products. - Maintaining proficiency in using a personal computer, data entry terminal, and other standard office equipment and software. - Following company policies and procedures. - Presenting a professional image at all times to customers and vendors. - Performing other duties as assigned. - Meeting set sales quotas Skills Required: - Must have excellent client management skills. - A positive attitude - "cannot" does not exist in your vocabulary. - Demonstrated ability to meet deadlines and handle and prioritize requests. - Ability to communicate effectively with business owners and high-level executives. - Strong work ethic, punctuality, and the ability to work in a fast-paced sales environment. CBR Products is an equal opportunity employer. **Job Types**: Full-time, Permanent Pay: $19.00-$25.00 per hour Expected hours: 40 per week Additional pay: - Bonus pay - Commission pay - Overtime pay **Benefits**: - Casual dress - Company events - Flexible schedule - On-site parking - Paid time off Flexible language requirement: - French not required Schedule: - 8 hour shift - Monday to Friday - No weekends **Education**: - Secondary School (preferred) **Experience**: - sales: 1 year (preferred) - CSR (Customer Service Reprehensive)): 1 year (required) **Language**: - read and write in fluent English (required) - any additional languages? (preferred) Work Location: In person Expected start date: 2024-10-14