Administrative Assistant, Diagnostic Services

**Job No**:
**CPSBC448**
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**Location**:
**Vancouver, BC**
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Reporting to the manager, diagnostic services the administrative assistant is responsible for providing administrative support to the manager, diagnostic services, the accreditation specialists, the accreditation assessment officers and the accreditation research and development officers.

**DUTIES AND RESPONSIBILITIES**:
Duties include but are not limited to the following:
**Accreditation**
- support the administration of the Diagnostic Accreditation Program (DAP), including managing current facility profiles, key contact lists, accreditation statuses and historical records of accreditation activities
- receive and redirect or respond to telephone inquiries from a variety of sources and bring forward supporting information or data as required
- ensure incoming letters from client organizations or other DAP stakeholders are provided to the appropriate staff member
- support the process for accepting new client organizations into the DAP
- ensure all appropriate documentation for on-site assessments is prepared and uploaded onto the DAP website
- draft facility letters for on-site assessment for diagnostic services
- update scheduling and document tracking spreadsheets with dates
- receive and store document submissions from client organizations in preparation for assessment activities
- complete quality check of all DAP facility web upload documents
- prepare final reports and documentation to be sent to the facilities
- assist in processing all correspondence and documentation regarding tracking and follow up of outstanding mandatory requirements

**DAP assessors**
- maintain an accurate database of peer assessors that is inclusive of assessor demographics, qualifications, dates of training and orientation and sites assessed, among other information
- organize and maintain the individual peer assessor information
- assist in the organization of assessor orientation training and development programs
- schedule peer assessors for on-site accreditation assessments
- book travel and accommodation for both staff and peer assessors when required
- prepare assessor iPads and coordinate delivery to and collection from the assessors
- ensure all appropriate documentation for assessor packages has been prepared and uploaded onto the website when required

**DAP accreditation standards**
- format the DAP accreditation standards, protocols and other accreditation forms and documents as requested

**Advisory committees**
- assist in the scheduling of advisory committee meetings
- assist in travel arrangements for committee members
- prepare and distribute meeting materials and agendas using DAP website
- assist in meetings by recording, preparing and distributing minutes
- prepare meeting room and equipment
- make catering arrangements as required

**Policies and procedures**
- provide assistance with obtaining applicable policies and procedures and reference manuals
- format the DAP policies and procedures and other accreditation forms and documents as requested
- support development of new processes and procedures as required

**Electronic databases**
- respond to and resolve any queries in relation to the DAP website
- prepare PDF versions of documents to go onto the website
- update and format forms for both the website and internal use
- contribute to the ongoing improvement of the DAP database and other program-related IT initiatives

**General**
- provide relief assistance to other administrative assistants as appropriate and required
- coordinate and book meetings, focus groups and workshops
- undertake any other administrational duties under the direction of the manager, diagnostic services, and manager, laboratory medicine
- participate in internal audits as required
- consolidate credit card statements when needed

**SKILLS AND QUALIFICATIONS**:
Required skills and qualifications include:

- three years of recent related experience working in a professional office setting or an equivalent combination of education, training and experience
- demonstrated ability to communicate effectively both verbally and in writing, including the ability to work with discretion in preparing and handling information of a confidential or sensitive nature
- demonstrated ability to organize and prioritize work, work under time pressures to meet deadlines and handle interruptions and changing priorities
- demonstrated ability to work independently and make decisions to determine appropriate action to take in handling inquiries
- ability to organize and multi-task, take direction from many, and work effectively in a team based environment
- previous experience with dictation equipment is advantageous

**How To Apply**

Please read through all of the questions; you may wish to prepare your responses in a Word document before you start filling out the fields below.

**Note**: You must submit your resume online. Ensure you have your resume ready to attach.

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