Case Manager

**Position**:Case Manager

**Status**:Permanent Full Time

**Reporting to**:Director, Residential Care & Case Management

**Working Hours**:37.5 hours/week, Monday to Friday 8:30am to 4:30pm, plus on-call rotation

**Job Summary**:The Case Manager assesses client and caregiver needs, determines eligibility for community services, manages program waitlists, and develops plans based on the client/caregiver needs and preferences. Supports clients and caregivers by facilitating program admissions, appropriate referrals, and crisis management. Facilitates the delivery of client/caregiver events and programs. Provides guidance and leadership to staff. Represents the agency at community tables and networks. Supports the development and implementation of agency, department, and program strategic goals and priorities. Supports the health and safety of clients, staff, and program sites.

**Duties and Responsibilities**:

- Assesses and identifies the individual needs and risks of clients/caregivers and determines eligibility for community support services.
- Manages a diverse mix of caseloads, establishes goals, and develops client-centred plans and recommendations in collaboration with client’s circle of care.
- Organizes and schedules appropriate supportive services for clients/caregivers and facilitates appropriate referrals to internal and external programs.
- Manages program waitlists, enters and maintains accurate program data.
- Facilitates and supports client/caregiver events and programs.
- Accesses and maintains up-to-date and confidential client case records.
- Performs regular reassessments in accordance with agency policy and provides education, advocacy, and crisis management to clients/caregivers.
- Gathers and analyses information relevant to clients and programs and provides reports on program progress.
- Maintains professional networks with community partners to connect clients with community resources and address their needs.
- Coaches, mentors, and provides leadership and guidance to staff in relation to client care concerns as needed and appropriate.
- Performs other duties as required.

**Qualifications**:

- Post secondary degree or diploma in social work, social services, or related field.
- Demonstrated clinical experience in home and community care, case management, crisis intervention, and program facilitation and delivery.
- Robust knowledge of caregiver issues, the health care system, and community resources.
- Strong time management, problem solving and organizational skills.
- Exceptional interpersonal, verbal, and written communication skills, with attention to detail and high level of initiative.
- Knowledge and training of InterRAI CHA assessment tool is an asset.
- Able to work well independently and within a dynamic team.
- Valid Ontario Driver's License and use of a reliable personal vehicle is required.
- A current and satisfactory Vulnerable Sector Screening background check.
- Able to provide proof of full 2 dose COVID-19 vaccination upon hire.

**Benefits**:

- Hybrid work arrangement
- Paid vacation and sick days
- Extended health and dental benefits
- Disability and life insurance benefits
- Group RRSP
- Mileage reimbursement for work-related travel
- Opportunity for professional development
- Employee Assistance Program

**Additional Information**
- To protect the health and safety of our employees, clients and their families and in the interest to follow strong public health measures, it is a requirement of employment at ESS Support Services to be fully vaccinated against COVID-19. ESS Support Services will consider cases needing accommodation as stipulated by the Ontario Human Rights Code. _
- In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) ESS Support Services will provide accommodation, accessible formats, and communication supports for the interview upon request._

**Job Types**: Full-time, Permanent

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- VRSP
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Weekends as needed

**Education**:

- DCS / DEC (preferred)

Willingness to travel:

- 50% (preferred)

Work Location: Hybrid remote in York, ON M9N 3B3

Application deadline: 2025-03-07
Expected start date: 2025-03-17