Case Management

**Position: Case Management**

**Reporting to: Director, Program and Services or delegate**

**Position Summary**:
The Case Management role will uphold the mission and vision of the North York Family Health Team by providing patient-centered case management and system navigation service to patients and families. Will work closely with patients to assess and connect them with appropriate treatment options and resources.

**Responsibilities**:

- Provide advocacy, assessment, counselling, case management, support, and referral services to patients of the Family Health Team (NYFHT)
- Assist patients and families in navigating the health and social service systems by providing resources for to patients of NYFHT from different age groups, health, employment assistance, legal, income and housing support programs, medication funding, mental health supports, advance care planning, long term care planning and other community resources, as well as referral to appropriate NYFHT programs and services.
- Provide assessment, brief counselling, support, referral, and follow-up (pre and post treatment)
- Develop case plans based on client-centred goals
- Develop and provide programs and workshops for patients and families/support persons
- Present complex cases and disseminate information to the mental health team for peer support and learning.
- Collaborate and form partnerships with community agencies: including support programs
- Build and manage a database on existing community resources
- Strengthen knowledge base of interprofessional team and physicians by sharing information on community resources and local initiatives.
- Regular on-site presence within Physician office and clinic spaces
- Facilitate information sessions, resource updates and workshops for patients/families and internal/external providers on topics such as: maximizing income, advance care planning etc.
- Co-facilitate Social Worker group sessions based on Cognitive Behaviour Therapy (CBT) and Mindfulness therapy modalities as needed.
- Maintain timely and accurate documentation
- Set targets, monitor, and evaluate strategies to achieve targets, and report outcomes
- Complete other duties as assigned, identified through program needs.

**Qualifications**

**Requirements**:

- Bachelor’s degree in a health or social services field and registration in good standing with your college
- Minimum one-year experience working with the mental health sector
- Minimum one-year experience in case management, preferably in a community health setting
- Strong Knowledge of community resources: preferably in the North York/GTA area.
- Strong knowledge of support services
- Strong skills in advocacy, needs assessment, supportive counselling, and group facilitation.
- Experience in the coordination of services, care planning, monitoring and evaluation of ongoing care.
- Excellent interpersonal, verbal, and written communication skills
- Demonstrated critical thinking, problem-solving and organizational skills.
- Demonstrated ability to work independently and within a multidisciplinary team
- Provide a Vulnerable Sector Screening (VSS) check from the Toronto Police Services.
- Must have own vehicle and a valid driver’s license

**An Asset**
- Knowledge of Post Traumatic Stress Disorder (PTSD) and training in trauma informed care and interventions are an asset.
- Demonstrated computer literacy where experience with Electronic Medical Records (Accuro/PSS) is an asset.
- Education/training in harm reduction, an asset.

**Job Types**: Full-time, Permanent

**Salary**: From $1.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift

Work Location: One location