Operations - Branch Administrator

Proudly Canadian for over 70 years
Who we are
Stephenson’s Rental Services is a Canadian success story spanning over 70 years and 750 employees looking to expand our team with new diverse and talented individuals. We believe that simplicity is the key to unlocking greatness, and we push past obstacles that help you be your best. We live our values through Respect, Passion, Simplicity, Progressive Thinking and a Family Focus.
Why we’re thriving
We’re successful because we recognize that we are accountable to our employees, and they are at the heart of who we are. At Stephenson’s Rentals, we invest in the skills you have today and support you in exploring your growth through training, career development, and internal hiring. Over 25% of our staff Canada wide have been with us for over 10 years, and we are extremely proud to provide our unwavering commitment to becoming your destination employer.
Scaffold Administrator, 1 Year Contract
**Job Code**: SPCS-BRA-IND-CA-010
**Reports to**: Hub Manager, Scaffolding Division
**Division**: Scaffolding Division
**Alternate Position Titles**: Scaffold Customer Service, Scaffold Division
Objective
The Scaffold Administrator provides communications and administrative support within the Scaffold Division, fulfilling orders and processing equipment returns to ensure the customer experience runs smoothly and efficiently.
Stephenson’s employees are passionate about their work and are family-focused, which means having each other’s back. As such, the job description is not a comprehensive list of all activities that may be required in the course of doing the job.
Key Accountabilities
- Monitor Scaffold Inbox, responding to internal customers for order scheduling and equipment pickup
- Administration of customer orders, store transfers and equipment returns
- Review damages to equipment & invoice customers
- Assist with scheduling of new orders and transferring products out for contract creation.
- Assist with invoicing of scaffold labour services
- Assist with inventory monitoring to preserve the integrity of the Rental Management computer system
- Order office supplies, restock supply cabinets
- Assist with dispatching driver runs when needed
- Other duties as assigned
- Adhere to all Company and Customer Safety Standards.

**Qualifications**:

- High School Diploma or equivalent.
- 1-2 years administrative experience
- Working knowledge/understanding of scaffold equipment considered an asset.
- Excellent customer service skills - ability to deal effectively with customers/suppliers in person and on the phone.
- Excellent communication skills and strong command of the English language.
- Strong computer skills specifically Microsoft Word and Excel.
- Ability to multi-task and work effectively in a fast-paced environment.

Working Environment and Demands
- The job is performed in an office setting, with the occasional need to enter the yard to check inventory
- Occasional exposure to uncomfortable, challenging, or hazardous conditions, such as noise/smells in the shop environment
- Salary job based on 42.5 hours per week, Monday to Friday. Occasional requirement to work a flexible schedule to meet the needs of the organization. This job has no requirement to be on-call.
- Regular requirement for medium-intensity mental, visual, or aural concentration for such activities as dispatching.

Internal Contacts
- Scaffolding Staff
- Sales.
- Branches.
- Dispatch.
- Members of Head office

External Contacts
- Vendors.
- Transportation companies.

Decision Making
This section is not really needed. This is an entry level position.
This job profile provides an overview of the minimum requirements of the job and does not include all of the duties inherent, included or associated with the job or with the performance of the job. The Executive Team reserves the right to make changes to the job description as it sees fit to meet the needs of the organization.
Helping YOU Win
While you are doing what you’re best at for us, we work to support you through:

- Competitive hourly wages with bonus opportunities
- Paid time off
- Extended health care, dental and vision care after 3 months
- Guaranteed 42.5 hours per week, with overtime availability
- Annual uniform and PPE allowance
- Life insurance and RRSP matching
- Discounted gym membership and exclusive store discounts
- Internal career development, mentorship, and apprenticeship options

We are thankful to all applicants, and we will reach out to those that qualify.
Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage all qualified applicants to apply, including people with disabilities. Accommodations are available upon request throughout the selection process.