Cemetery Branch Administrator

How often do you have the opportunity to learn about the milestones that make up another person's life? Imagine a career where you can really get to know people, hear about their families, where they came from, and the stories behind their plans for the future. Taking care of the details on behalf of others during a significant milestone is important and rewarding work. At Arbor Memorial, our team does this every day.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

About This Role
Pine Ridge Memorial Gardens located in Ajax, Ontario is currently recruiting a
full-time
Branch Administrator for an 18-month contract
.

We are looking to fill this position with a qualified, action-oriented and self-motivated individual who is capable of prioritizing and handling multiple demands simultaneously.

This position is based on a 35-hour work week, and may change as required for the needs of the business, including working of overtime and weekends (Saturdays) when required.

Job Type: Full Time,18-month Contract
This role is to cover an upcoming maternity leave and is not currently vacant. The projected start date is March 2026.

Key Qualifications And Demonstrated Abilities

• A minimum of a college diploma or equivalent.
• At least two (2) years of previous working experience in office administration.
• Experience within the cemetery and funeral sector is considered a strong asset.
• Strong computer skills in MS Office including Word and Excel.
• Excellent Customer Service skills.
• Reliable and independent individual who has the proven ability to work under pressure and meet deadlines in a timely and in an effective manner.
• Demonstrates strong customer service skills with the ability to communicate will all levels of the organization.
• Organized and able to manage multiple tasks simultaneously.
• Detailed-oriented and have strong administrative and data entry tasks.

Responsibilities

• Providing outstanding customer service to the families we serve.
• Answering the telephone and greeting customers. Delegating customer inquiries.
• Responsible for completing interment, disinterment, and cremation dispositions by gathering all required information from Funeral & Cemetery Directors; scheduling interments, and collaborating closely with the Property Manager. Confirms pre-purchased products and services, enters all service details into FOCUS, and forwards finalized service work orders to Property staff. Ensures all trust withdrawals and installations are accurately processed in FOCUS following each interment or cremation.
• Performing general office administration functions including processing certificates, cemetery contracts, data entry and various other tasks.

Please submit your resume and cover letter no later than December 8, 2025.
About Us
At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.

To learn more about our benefits, please visit Total Rewards )

Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.

We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.

If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially.