Group Administration Service Representative

**Group Administration Service Representative**:
**Location: Remote - Anywhere in Canada**

Empire life is looking to hire a Group Administration Service Representative to join our Group Operations team

**Why pursue this opportunity**

**Our mission** - make insurance, investments and benefits simple, fast and easy for our customers.

**Play an integral role** - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

**Deliver excellence**:

- provide a personal, accurate, professional, and courteous service and resolution to our customers.

**What you’ll be working on**- Provide prompt and courteous resolution of enquiries from both internal and external sources; utilize industry knowledge, standards and internal processes to creatively provide solutions and resolution to complex issues that minimize escalation-
- Prepare a variety of reports to validate financial and administrative data; communicate with customers, distribution partners and sales teams to ensure data is correct and contractual obligations are being met; take corrective action in a timely manner to ensure accurate management reporting and communicate changes to internal and external stakeholders- Review and validate data to ensure it is accurate and complete; request outstanding requirements and validate key information from plan administrators to ensure eligibility of coverage; ensure requirements are received and input at both the certificate and group level; confirm with key stakeholders that changes have been updated- Collaborate with IT to provide business requirements and test scenarios for projects, product launches and system maintenance releases; validate changes made positively enhance the user experience- Document exceptions and escalations with appropriate details in the certificate file to ensure that internal stakeholders are aware of exceptional circumstances

**What we’re looking for you to have**:
- Post-secondary education in business administration or related discipline- Minimum 1 year experience in Administration Coordination- Knowledge of group benefit contracts, products, procedures and regulatory and compliance is an asset- Bilingualism (English/French) is strongly preferred- Working towards ACS and GBA is an asset- Ability to use AI to effectively problem solve and improve processes- Attention to detail/accuracy in a high transactional environment- Strong organizational skills- Well developed analytical and decision making skills- Ability to conduct research, investigate, analyze and present information clearly and logically to a variety of audiences- Ability to work independently and as a team member- Well-developed verbal and written communication and customer service skills**Beyond the salary**:
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions- Competitive uncapped commission, for sales positions- A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account- Flexible work arrangements and an annual allotment of personal health days.- Four weeks annual vacation from hire date- A defined contribution pension plan with generous employer matching- Top up programs for parental leave and compassionate leave- Employer-sponsored wellness and recognition programs
- A cash employee referral program

**Get to know us