Group Service Specialist

**Group Service Specialist**:
**Location: Hybrid - Ontario**

Empire Life is looking to hire a Group Service Specialist to join our Group Distribution Service team

**Why pursue this opportunity**

**Impactful work** - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.

**Play an integral role**:

- this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

**Deliver excellence -**provide a personal, accurate, professional, and courteous service and resolution to our customers.

**What you’ll be working on**- Provides prompt and courteous problem resolution of enquiries from both internal and external sources- Provides administrative support to specific members of the functional area to assist in the achievement of goals, effective execution of sales activity- Achieves and maintains high quality & timely service excellence to support customer retention and divisional profitability- Ensures the effective coordination and delivery of administrative, renewal, plan amendment and new business documentation- Ensures the communication of information to relevant members of the organizational unit or within defined channels- Act as key contact with distribution partners and internal stakeholders- Utilize knowledge of industry standards and internal processes to creatively provide solutions and timely resolution to complex issues that minimize escalation- Represent Empire Life in finalist and employee meetings- Ensure relevant documentation is maintained to facilitate team collaboration and effectiveness- Identify and effectively communicate stakeholder concerns and act to resolve issues; escalate as required- Ensure effective communication to internal and external stakeholders- Provide administrative and service support to members of the functional area

**What we’re looking for you to have**:
- 3+ years work experience in group insurance/financial services industry or account management- Working knowledge of group products, contract provisions and administrative procedures- Demonstrated experience in a group sales and service environment-
- GBA or working towards is an asset- Completion of a University degree in business administration or related discipline- Well developed verbal and written communication and customer service skills- Ability to investigate, analyze and present information clearly and logically to a variety of audiences- Ability to manage multiple priorities- Attention to detail and accuracy- Well developed organizational skills- Well developed decision making skills- Ability to work independently and as a team member**Beyond the salary**:
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions- Competitive uncapped commission, for sales positions- A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account- Flexible work arrangements and an annual allotment of personal health days.- Four weeks annual vacation from hire date- A defined contribution pension plan with generous employer matching- Top up programs for parental leave and compassionate leave- Employer-sponsored wellness and recognition programs
- A cash employee referral program

**Get to know us