Customer Service Representative

**Client Services Representative (CSR)**

**Job Summary**:
**Responsibilities**:

- to contribute to the success and growth of your property you will:
**Customer Service**
- Consistently provide outstanding customer service.
- Whether over the telephone or in person, use consultation-based sales to grow the customer base.

Ü Ask questions to gain insight into the customer’s needs.

Ü Seek to understand what will bring value to the individual’s customer experience.

Ü Effectively communicate to customers information about products and services that will meet their needs.

Ü Offer site-unit tours and market features & benefits.
- Respond to on data management inquiries & requests received through the website or data management software.
- Respond to inquiries, concerns, or challenges of existing customers.
- Maintain strong relationships with all customers & stay in-tune to their needs. Identify new customer trends.
- Regularly go out on to the site to connect with customers.
- Sell merchandise to augment the convenience factor for the customer.
- Explain the Rental Agreement and answer any questions.
- Firmly but in a professional and friendly manner enforce any rules, regulations, or rental agreement clauses. Explain they are in place for the safety & good order of the property and the customers it serves.
- Calmly & professionally resolve conflict.
- Provide customers and suppliers with assistance in accessing their storage units.
- Maintain customer confidentiality.
- Seek customer online reviews.
- Participate in corporate marketing programs.

**Administrative Functions**
- Promote the company’s best practices.
- Help to attain the property’s individual merchandise, occupancy, and delinquency goals.
- Maintain manual and operations logs for petty cash, postage, merchandise counts, reservations, NSF cheques, etc.
- Prepare daily bank deposits.
- Complete filing as needed.
- Prepare month-end reports.
- Perform competition shop and analysis.
- For Data Management Services perform records management duties: Barcoding, indexing, filing, picking, preparing for delivery, take turns delivering on weekends & holidays, re-filing, pulling for destruction.
- Prepare electronic invoices, receipts, and certificates of destruction.
- Ensure all data management equipment (hardware, software, etc.) is effectively maintained.
- Maintain confidentiality and compliance with customer regulations regarding maintenance of relevant documentation.
- Ensure the proper coordination and distribution of documents internally and externally.

**Maintenance**
- Ensure the property office is clean and well-organized.
- Clean and/or dust doors, floors, walls, hallways, common surface areas, drive paths, loading bays, walkways, and tenant washrooms. Clean units as they are vacated.
- Remove small garbage items left throughout the property (interior/exterior).
- Perform lock checks and general property inspections at least twice each day.
- Ensure safe access to the site and units. Assist with snow removal from entrances, walkways, and unit doorways as needed.
- Create and close maintenance tickets for the maintenance team.
- Adhere to all company safety policies and procedures.

**Relationships**

Reports directly to the Operations Support Specialist. Works with other CSRs, customers, customer representatives, visitors to the property, maintenance personal, and delivery drivers. May interact with contractors.

**Skills & Qualities**
- Outgoing, customer oriented professional.
- A clear and professional communicator.
- A self-starter who can work with mínimal supervision.
- Intermediate knowledge of Microsoft Office and/or comparable software.
- Data entry experience is an asset.
- Excellent communication skills (verbal & written).
- Reliable transportation with the ability to work at multiple locations.
- Willing and able to perform cleaning duties and work outdoors.
- Ability to lift and carry up to 50 lbs.
- Open availability throughout the week.
- Clean criminal background check.

**Education & Experience**
- A post-secondary education is an asset.
- Minimum 2 years related experience in sales, customer service, or data management.
- Valid Driver’s Licence.

Pay: $18.00-$19.00 per hour

Additional pay:

- Overtime pay

Schedule:

- Monday to Friday
- Overtime
- Weekends as needed

Work Location: In person