Application Support Analyst

About this organization

Our client is one of the leading European financial services groups. Based on a diversified and integrated banking model, the Group combines financial strength and proven expertise in innovation with a strategy of sustainable growth, aiming to be the trusted partner for its clients, committed to the positive transformations of society and the economy.

Active in the real economy for over 150 years, with a solid position in Europe and connected to the rest of the world, This organization has over 147,000 members of staff in 67 countries and supports on a daily basis 32 million individual clients, businesses and institutional investors around the world by offering a wide range of advisory services and tailored financial solutions

Our client opened its Canadian headquarters in Montreal in 1974 to offer its financial services to corporations, financial institutions and governments. The Toronto and Calgary offices were opened in 1978 and 2006 respectively.

They now employ over four hundred people, both in the traditional banking sector (investment banking, funds and trading activities) and in the field of information technology, with the opening of their Montreal Solutions Centre subsidiary which, thanks to its geographical location and its cultural diversity, provides computer support and development for the New York and Paris teams.

**WHAT WILL BE YOUR DAY-TO-DAY?**

A hands-on functional support analyst, responding to users' requests, analyzing functional process related to technical investigations, working with BA's and developers for testing and homologation.

Main responsibility is to be a Point of Contact in AMER for one or more functional lines with respect to users/project requests.

**Summary of responsibilities**:

- Study and analyze functional requirements, functional issues and bugs, processes in fixed income, equities, securities and processing domain.
- Coordinate solution workshops, document requirements with BA's and developers.
- Coordinate with users to produce comprehensive test plan and develop user signoff criteria. Hands-on involvement in analysis and documentation of testing results and review with end-users.
- Work in group, solve/address problems in the root, highlight potential issues/improvements.

**Day-to-day Responsibilities**
- Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office.
- Liaise with teams from New York, Paris
- Understand the regulated environment and the constraints of client activity
- Perform homologation/post-deployment testing of new releases (quality assurance)
- Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan)
- Provide timely communication of project production and status to the client and IT management.
- Ensure effective oral and written communication with the various audiences and at the appropriate levels.
- Collaborate with the global support team (Paris / Asia) to ensure quality support for end-users

**Profile**:
**Technical skills**

**Required**:

- 2+ years Excel, Word, Microsoft Power Point
- 2+ years SQL Server

**Desired/ Plus**:

- Unix, Linux and Windows server environment
- Knowledge in Programming

**Prior Work experience**

**Education**
- Bachelor Computers/Engineering or another related university degree.

**Languages**
- English
- French is a plus

**Work Schedule**
- Availability for on-Call (night/weekends based on shifts - 2 weeks per month)