Service Coordinator

3 days ago

Woodstock, Canada Uvalux International Inc. Full time

Uvalux Tanning and Support is Canada's largest distributor of commercial tanning equipment, lotion and supplies. Named one of Canada's Top 50 Small and Medium employers, we are an exciting, family owned business that values people and provides a culture where you can grow and develop.

We have an opening for a Service Coordinator in a fast paced, fun environment with opportunities for growth.

We are looking for someone who is energetic, driven, and thrives on ambitious goals. We need a natural self-starter who can also work in a collaborative team environment; someone who is smart, outgoing, and organized, with a can-do attitude and strong multitasking skills.

As a Service Coordinator, you will be an integral part of our Service and Operations team, supporting various aspects of our daily operations. Your responsibilities will include, but are not limited to:

- Manage incoming calls and provide customers with required information and technical assistance to resolve their issues and answer their questions and/or transfer calls to available Service Support Technicians
- Scheduling technicians in a timely and accurate manor, while prioritizing critical jobs
- Manage all warranty work files and communicate with vendors to ensure applicable warranty parts and labor costs are claimed per vendor procedure
- Work with Executive Assistant to book Service Technician travel (flights, hotels, cars and truck rentals)
- Perform general clerical duties, including data entry, filing, and answering phone calls
- Process parts returned and issue customer credits
- Collaborate effectively with team members across departments to facilitate seamless communication and workflow
- Assist with project coordination and tracking
- Maintain and update records and databases
- Provide administrative support to the team as needed.

**Experience**:

- Previous experience in an administrative or clerical role
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize tasks effectively
- Ability to work effectively in a fast-paced, team oriented environment
- Prior experience in customer service, inventory management and familiarity with inventory tracking systems is an asset

We offer a state of the art work environment complete with a competitive compensation and benefits package for this full time position.

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