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Administrative/ Sales Administrative Assistant

3 weeks ago

Markham, Canada WD SWIM Full time

**Join Our Team at WD Swim**

WD Swim is on the lookout for a friendly, detail-oriented, and proactive Administrative & Sales Assistant to help manage our front desk operations and support the growth of our swim school community. As the first point of contact for our students and parents, you’ll be instrumental in delivering top-notch customer service, assisting with class registrations, sales, and account management.

Key Responsibilities:
**Customer Service & Front Desk**:

- Greet students and parents warmly, making them feel welcome and valued
- Professionally and informatively handle phone and in-person inquiries
- Check in students, assist with facility tours, and help schedule trial classes
- Keep families updated on program changes, events, and other important info
- Manage merchandise and beverage sales through our POS system
- Respond to questions and concerns quickly with a solutions-oriented approach

**Sales & Membership Support**:

- Promote our swim programs to new families and guide them through the enrollment process
- Clearly explain pricing, class levels, schedules, and policies
- Assist with account setup, billing inquiries, and schedule adjustments using our internal system
- Collaborate with the front desk team to meet weekly and monthly enrollment goals

Qualifications:

- College diploma or equivalent preferred
- Excellent verbal and written communication skills
- Positive, friendly, and professional demeanor
- Sales-driven with the ability to match families with the right programs
- Strong attention to detail and tech-savvy
- Reliable, punctual, and able to juggle multiple tasks in a fast-paced environment
- Proficiency in English (additional languages are a plus)

Physical Requirements:

- Ability to stand and walk for extended periods
- Frequent communication in person and by phone

Schedule:

- Preferred availability during weekday evenings and weekends
- Both part-time and full-time positions available

Why Work at WD Swim?

We’re not just a swim school—we’re a vibrant, supportive team helping kids develop water confidence and life skills. If you’re passionate about customer service and enjoy working in a family-friendly setting, we’d love to hear from you

**Job Types**: Full-time, Permanent, Fixed term contract

Pay: $20.00-$30.00 per hour

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Life insurance
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

**Language**:

- Chinese (preferred)

Work Location: In person