Administrative/ Sales Administrative Assistant

4 days ago

Markham, Canada WD SWIM Full time

**Join Our Team**
WD Swim is looking for a friendly, detail-oriented, and proactive **Administrative & Sales Assistant** to support our front desk operations and help grow our swim school community. You will be the first point of contact for students and parents, responsible for delivering exceptional customer service **and assisting with class sales, registrations, and account management**.

**Key Responsibilities**:
**Customer Service & Front Desk Duties**:

- Greet students and parents warmly, ensuring they feel welcome and valued
- Answer phone and in-person inquiries professionally and informatively
- Check in students, assist with facility tours, and help with trial class bookings
- Communicate program updates, changes, and events clearly to families
- Handle merchandise and beverage sales via the POS system
- Respond promptly to questions and concerns with a solutions-focused attitude

**Sales & Membership Support**:

- Promote swim programs to prospective families and guide them through the enrollment process
- Explain pricing, class levels, schedules, and policies clearly and confidently
- Assist with account setup, billing questions, and schedule changes using our internal system
- Achieve weekly/monthly enrollment goals as part of the front desk team

**Qualifications**:

- College diploma or equivalent preferred
- Excellent communication skills, both verbal and written
- Friendly, positive, and professional demeanor
- Sales-minded with the ability to guide customers toward the best fit for their needs
- Strong computer skills and attention to detail
- Reliable, punctual, and able to multitask in a busy environment
- Proficiency in English (other languages are a plus)

**Physical Requirements**:

- Ability to stand and walk for extended periods during shift
- Frequent communication in person and by phone

**Schedule**:

- Weekday evenings and weekends preferred
- Part-time and full-time positions available

**Why Work at WD Swim?**
We’re more than a swim school — we’re a supportive, energetic team helping children grow through water confidence and life skills. If you're passionate about customer service and enjoy making a difference in a family-oriented setting, we’d love to hear from you.

**Job Types**: Full-time, Permanent, Fixed term contract

Pay: $20.00-$30.00 per hour

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Life insurance
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

**Language**:

- Chinese (preferred)

Work Location: In person

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