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Account Manager

2 weeks ago

Kanata, Canada Gifford Carr Insurance Group Full time

**ABOUT GIFFORD CARR INSURANCE GROUP**

Our story dates to 1948. Delivering personal and business insurance solutions to our clients for over 70 years, Gifford Carr Insurance Group is built on a community-oriented foundation. An independent insurance brokerage licensed across Canada with offices located across Ontario, we are free from the constraints and self-interests of a large corporation. We have access to countless policies and plans, nationwide. We work for you.

We are dedicated to connecting with the right insurance partners to ensure our clients are protected. Our relationships with all the insurance partners ensure we can find the best coverage to protect you, our clients. As we continue to grow to support our local communities, our priorities remain the same - protecting what matters to you.

With over 70 years of experience, our knowledge and wisdom in the insurance industry sets us apart. We work to find the best solutions, and the best coverage available, for our clients. Trust us with what matters most. At Gifford Carr, we are on your team.

**JOB SUMMARY**

**CORE RESPONSIBILITIES**
- Maintain positive, long-term relationships with clients, insurance company representatives, and team members
- Provide value to clients by offering newly available coverages, identifying exposures, determining the appropriate solutions to those exposures, and advising the client of the reasons the solutions are best for their needs
- Provide assistance to the Personal Account Executive
- Function as first-line underwriters to qualify, maintain, and promote quality business
- Communicate with clients including answering questions, policy changes, and educating regarding their coverages and its purpose
- Communicate and negotiate with underwriters on the client’s behalf
- Provide assistance with quoting new business when required
- Perform insurer portal quoting or entry as required
- Review renewals and existing coverage for accuracy
- Negotiate renewal terms and identify if another insurance company may be a better fit, discuss with the Account Executive and if decided, take the actions necessary to remarket the account
- Source, obtain and provide additional information requested by the underwriter
- Review and send client endorsements and invoices
- Assist the Account Executive to follow-up on payments
- Maintain current client files
- Review and send insurance certificates
- Submit claims notices to insurance companies, follow-up with clients and adjusters regarding claim status
- Additional responsibilities as it pertains to the insurance operations that may arise from time to time including assisting other team members and Account Managers with workload as necessary

**QUALIFICATIONS & EXPERIENCE**
- 3 years' Experience as a Personal Lines Account Manager
- Active RIBO license required
- Working knowledge of Epic and Policy Works is an asset
- Effective verbal and written communications skills
- Ability to work well under pressure with minimum supervision
- Commitment to positive team dynamic
- Excellent time management and organization skills
- High attention to detail and accuracy
- Ability to multi-task and respond to time sensitive deadlines

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Wellness program

Work Location: Hybrid remote in Kanata, ON K2M 1P7