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Front Desk Receptionist/patient Coordinator

2 weeks ago

Vancouver, Canada Serenity Esthetics Spa Full time

Serenity Esthetics. is a business with locations in both the US and Canada. We are professional, innovative, creative and our goal is to Truly build a unique experience for our clients. The hourly rate shown reflects the post-probationary rate. All new hires begin at a probationary rate for the first 90 days. After the initial period, a performance review will be conducted, and qualifying team members will move to the standard rate based on performance and overall contribution.

**Who are we?**

We have brought a new exciting and approach to your standard spa experience. Here we customize our treatments to our clients and really focus on building that one on one relationship with every client.

**What is it like working at Serenity?**

If you are energetic, love meeting new people, are well organized and enjoy working you must apply Do not miss out on this new innovative experience for both our clients and our employees. No more boring desk jobs when you work here with us at Serenity Esthetics. Enjoy an upbeat and fun environment.

**What are your duties?**
- Greet and welcome patients and visitors in a friendly and professional manner
- Answer phone calls, schedule appointments, and manage the front desk area
- Verify and collect patient information
- Assist with client registration and check-in process
- Maintain client records and ensure accuracy of information
- Handle inquiries and process payments
- Coordinate with staff to ensure smooth flow of client appointments
- Provide exceptional customer service and assist in a great experience for our clients

**What experience is good to have?**:

- Previous experience working in a spa or similar front desk role is preferred
- Familiarity with retail and an understanding of ensuring a happy client
- Proficiency in using phone systems, computerized scheduling software, and other office equipment
- Strong customer service skills with the ability to handle difficult situations with professionalism and empathy with our team
- Excellent organizational skills and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of office management practices and procedures

Pay: From $18.00 per hour

**Experience**:

- Customer service: 1 year (preferred)
- Front desk: 1 year (preferred)
- Organizational skills: 1 year (preferred)

Work Location: In person