Sales - Sales Operations Manager

Who we are?

At Upstream Works, we are all about making life easier - for our partners, customers, and each other. Together, we build innovative solutions that make an impact - whether it is making agents more productive, improving the customer experience, or helping our team be the best version of themselves. Across the organization is an unwavering commitment to learning, career development, and personal growth. Our teams collaborate and motivate each other, and the result is a culture of innovation.

We are passionate about creating software that helps organizations provide great customer experiences. Our company motto is Faciemus Quae Dicimus, which means We Will Do What We Say - and we stand by it. Upstreamians work hard and play hard, collaborating on solutions and celebrating our successes together.

We are a group of modest, dedicated, hard-working, family-friendly, close-knit people who enjoy a flexible work culture, regular employee meetups, and making the extra effort to do what we say we will, and make sure it benefits all of us. Here everyone has the opportunity to make decisions, affect changes and see results right away. You can directly drive the success of the company.

At Upstream Works, our values shape everything we do for our partners, our customers, and our team: accountability, collaboration, innovation and excellence.

**Some of our employee perks include**:

- Health Benefit Spending Account
- Company Paid Health & Wellness Benefits
- Gym Membership Discount and Reimbursement Program
- Employee Stock Option Program
- Company paid learning & development programs
- Half day Fridays before every long weekend
- Extra paid days off for worship and personal days
- Monthly Employee Meetups, including Axe Throwing, Pizza and Beer Days etc.
- Mid Day Gaming Breaks, for both remote and in person team members
- Family and Friends Summer BBQ, including horse back riding, swimming, BBQ, climbing and more
- Family and Friends Weekend Getaway Holiday Party
- Annual Hackathons
- LOTS of SWAG
- Movie Nights & Baseball Games
- And anything else we think sounds like a great idea

Check us out on Facebook, LinkedIn and Twitter

For those who prefer to work in an office, we are located at 7777 Weston Road, Woodbridge, ON. The office is easily accessible by car or transit (both TTC and York Regional Transit) with free covered parking and a quick walk from the new TTC Vaughan Metropolitan Centre subway station.

Awards

**The Opportunity**:
This Sales Operations Manager is poised to be the right hand person to the Sales team here at Upstream Works Software. Reporting into the Chief Revenue Officer, you will be responsible for using systems, data and tools to elevate the Sales team’s knowledge and capabilities, helping us achieve our goals better, more quickly and with fewer obstacles. Let’s get started.

**What you'll do**:

- Assist in the building and maintaining of sales operational reports and dashboards, including reporting and forecasting
- Support the team with ad hoc data collection, analysis and visualization requests
- Coordinate RFP responses by working with the sales team, and cross-functional partners, on corporate RFP content
- Monitor/maintain data quality of customer information within the CRM and identify gaps in reporting and pipeline
- Implement new processes and technologies as needed to support the Sales team
- Assist with account management, including quoting, and renewal support
- Assist in preparing PPT Decks for key pitches
- Act as a point of contact for other departments such as marketing

**Here’s how your skills come into play**:

- Minimum of 2 years successfully working in sales operations or analytics team
- Experience using data visualization tools and reporting building systems
- Technical expertise in Excel/Google Sheets, PowerPoint and Word required
- Excellent oral and written communication skills
- Ability to prioritize effectively and multitask proactively
- Ability to work well in groups
- Strong troubleshooting and analytical thinking skills
- As some of our customer’s data is governed by privacy laws, a security check may be required
- Bachelor's degree in Business, Economics, or other related field would be advantageous
- Experience in enterprise software sales is an asset
- Legally entitled to work in Canada or UK, with a willingness to flexibility work across time-zones as a matter of course