Operations Manager

Are you passionate about safety and security and seeking opportunities to become a part of the exciting, hard-working, and growing team of security professionals?

**JOB SUMMARY - What will you do?**

We are seeking a highly motivated and experienced Operations Manager to lead and oversee crossing guard service operations across multiple regions. The Operations Manager for the Crossing Guard Division is responsible for the overall leadership, coordination, and performance of the crossing guard program across Ontario and New Brunswick, along with future expansion. This role ensures safe and reliable coverage of school crossings, manages personnel, and supports strategic planning for service delivery. The Operations Manager ensures service consistency, field team performance, and client satisfaction, while managing personnel, compliance, training, and logistics in coordination with regional service teams. This position reports to the Director of Operations and supervises Service Delivery Managers and regional field staff.

**Key Responsibilities**:

- Manage all aspects of the crossing guard division nationally, ensuring efficient, safe, and compliant service delivery across all school crossings.
- Lead, mentor, and manage Service Delivery Managers and local supervisory personnel.
- Coordinate recruitment, training, and deployment of crossing guards in partnership with the Service Delivery Manager and HR.
- Design and manage scheduling and deployment strategies to guarantee coverage and minimize service disruptions.
- Approve and monitor schedules to ensure full coverage, adjusting for absences, school holidays, or emergency needs.
- Oversee incident response, discipline, and resolution of performance issues among crossing guards and supervisory staff.
- Develop and implement key performance indicators (KPIs) to measure service quality, coverage efficiency, staff performance, and client satisfaction.
- Monitor and report on KPIs to identify trends, areas for improvement, and operational best practices.
- Maintain accurate records for staffing, incidents, compliance, and payroll support.
- Manage the division’s budget, including staffing costs, equipment procurement, and uniform distribution.
- Implement policies and procedures that enhance operational efficiency, safety, and employee accountability.
- Assist in proposal development, program expansion planning, and operational budgeting.
- Prepare and present reports to senior leadership regarding division performance, challenges, and improvement opportunities.

**Education and Experience**:

- Degree or diploma in a Business or Security & Protection degree preferred
- Experience in scheduling, field service coordination, or municipal contract management is a plus.
- Proven leadership experience managing multi-location operations.
- Proven ability to lead and scale high-volume field operations, managing teams of several hundred employees across multiple regions.

**Skills and Abilities**:

- Leadership skills with the ability to manage and mentor a diverse workforce.
- Strong interpersonal, problem-solving, and decision-making abilities.
- Effective communicator, capable of resolving conflicts and maintaining professional relationships.
- Proficient in workforce scheduling software and Microsoft Office Suite.

**Why become a part of Synergy family?**

We are a people/client-centric security agency. Synergy is redefining the security industry for the 21st century. Delivering uncompromising and guaranteed services augmented with innovative technology that monitors deployment in real-time 24/7 while offering completely transparency and accountability. We believe there is more to good business than just good service. Our philosophy is simple: be a good corporate citizen while enhancing our industry and following the triple bottom line business model.

**Perks we offer**:

- We are all about our people and we show it
- Competitive pay and comprehensive benefits
- Responsive management team
- We offer industry leading training programs at no cost.
- Accommodate to your flexible schedules.
- Continuous coaching and support
- Promote diversity through employee engagement
- Provide growth and development opportunities
- Get paid whenever you need with wages on demand via ZayZoon. No need to wait until payday

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift

Work Location: In person

Expected start date: 2025-08-18