Reception/administrative Support

**The Opportunity** **Welcome to Antigonish** Antigonish County is a vibrant and growing municipality. Here, you will find a competitive business environment, state-of-the-art educational facilities, regional health-care facilities, a vibrant arts and cultural community and a wide range of sport and recreational opportunities. Antigonish offers an excellent quality of life, with an active, event-filled schedule, a variety of indoor and outdoor recreational facilities for major social and sporting events throughout the community. Working, living, learning; you can do it all in Antigonish The Municipality of the County of Antigonish also provides an interesting and rewarding work environment. As Reception and Administrative Support in the Finance Department, you will be the first-person residents see when they enter the Municipal Office or first person they speak with when they call. You will address and direct resident inquiries, support the public in completing forms, book rooms or make appointments as required. You will also support financial processes like tax sale proceedings and process tax account updates. As a point of contact between the Municipality and the public, you also put an emphasis on superior public service. **Work with Us** **Position Description** **Reception & Administrative Support** **Overview** The Reception and Administrative Support position is responsible for providing frontline customer service and for performing administrative and clerical assistance within and outside the Finance Department as required. The position is also responsible for ensuring all inquiries are responded to or directed in a professional and timely manner. The position provides support to the Municipality by assisting in such areas as tax and utility collections, landfill invoicing and other clerical assignments as required. This position reports to the Director of Finance. **Behavioural Competencies** Behavioural competencies are how we behave, act, and think in the workplace. They are attained through formal and informal education and training, life and work experiences, and in our relationships. The core competencies required by this position include: Accuracy Teamwork Customer Service Communication **Responsibilities** The following is a general outline of duties and responsibilities of Reception & Administrative Support and is not intended to be all-inclusive or limit the Director of Finance to expand the functions or to assign additional responsibilities. 1.Provides excellent and efficient customer services in support of municipaloperations a.Residents are treated in a professional, efficient and courteous manner b.Transactions are accurate and complete c.Facility bookings are accurate and timely d.Departmental support is provided as required. e.Assists public in filling out various forms such as low-income and provincialsenior's rebates forms. 2.Provides reception and navigation services a. Address customer and community member calls to the Municipality as the initial point of contact. b. Coordinate and maintain a system for managing call responses where applicable. c. Coordinate and maintain a tracking system to follow up on customer questions/complaints to ensure resolution. d. Coordinate and maintain a system to gather information on a daily basis to ensure any pertinent information to the public is available at the beginning of the day to avoid call routing and re-routing. e. Volumes are monitored, call records are kept. 3. Provides administrative support to Finance and other departments as required by the Director of Finance. a. Responsible for intake of all correspondence and appropriate management of records. b. Assist on-site Eastern District Planning Commission staff as required. c. Provides administrative assistance to the Clerk's Office as required. d. Provides administrative support for various functions/ reconciliations within the Finance Department. e. Provides administrative support for annual tax sale. a. Work is executed in a safe manner in accordance with organizational and other legislated Occupational Health and Safety policies, procedures, regulations, guidelines and/or standards. 5. Create "How To" reports/guides on various job specific functions. **Qualifications** Two year certificate program at Community College. Knowledge, Skills, Abilities - Excellent customer service and interpersonal skills. - Ability to use Microsoft products, Outlook, Word, Excel. - Verbal communication skills. - Knowledge of municipal tax system is an asset. Experience in providing administrative and clerical support including managing information and accounting procedures. Positive communication skills in working with the public Ability to work independently as an initiative-taker, collaborator, and a positive member of the Municipality of the County of Antigonish. **Terms and Conditions of Employment** The Municipality has an approved salary scale for this position. Placement and inc