Office Resources Assistant

**Office Resources Assistant**

**About A.M.A.**

A.M.A. Horticulture Inc. is a dynamic, solutions-focused distributor that has been serving the horticulture industry since 1982. Our close-knit team of industry experts understands emerging trends, opportunities and grower pain points and works alongside our customers to deliver innovative, custom solutions and cutting-edge products that improve growth and profitability. Learn about A.M.A.’s culture and values here.

**Position Overview**

This is a full-time, temporary parental-leave position which may turn into a permanent position. Work hours are in-house, Monday to Friday, 8am-5pm.

A.M.A. is growing and we are looking for office support to ensure seamless day-to-day operation. If you are a highly organized, hands-on and detail-oriented administrative professional who enjoys working in a team environment, we have a spot for you on our team.

**Duties & Responsibilities**
- **Reception**_
- Answer phones and relay messages to appropriate staff
- Document and communicate customer inquiries to the appropriate team member
- Greet walk-in customers - connect with appropriate staff member
- Keep lobby, staff room and board room table clean and ready for use
- **Customer Service**_
- Data processing; input quotes/orders into Sage 50 Program
- Process walk-in and pick-up orders
- Customer calls when orders are ready for pick-up
- Process debit/credit card payments and online sales
- Research and address customer issues/complaints/inquiries with Sales Manager
- Liaison for all H2O Basket customers
- **Administration**_
- Create and update records
- Assist sales staff with processing orders from start to finish
- Process all courier shipments and assisting with LTL shipments
- Send out samples and information packages
- Assist in producing catalogues, brochures and marketing pieces as needed
- Monitor level of office supplies; re-order as needed
- Photocopier, fax machine & postage meter use; phone systems, resolve equipment
- related malfunctions and respond to requests and issues
- Short-term projects
- Perform general office duties as required

**Essential Background & Skills**
- Experience with Customer Service, Administration and/or Reception
- Proficient computer skills including experience with Microsoft Office programs
- Highly detail-oriented individual with excellent organizational skills
- Self-motivated and results-oriented
- Ability to prioritize and manage multiple tasks and deadlines
- High level of attention to monitoring information and proactively flag issues
- Ability to maintain a positive attitude and demonstrate a willingness to be flexible and help others as needed
- Reliable and punctual with a strong ability for time management
- Background or experience in horticulture, agriculture, sales or marketing is an asset
- Must be able to read, write and speak English fluently
- Fluent in French, Spanish or Dutch is an asset

**Applications**

Are you ready to join the A.M.A. team and help drive the future of horticulture? Tell us how your experience and attitude align with our solutions-driven approach to excellent customer service.

Applications should include:

- Resume and cover letter
- Available start date

Pay: $17.50-$20.50 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Dental care
- Life insurance
- On-site parking
- Profit sharing
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Kingsville, ON N9Y 2E5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

Expected start date: 2025-02-17