Registration Services

2 weeks ago

Edmonton, Canada APEGA Full time

Full-time, Permanent

**Location**: Edmonton
Competition #22-37

**Responsibilities**:

- Providing guidance on the best course of action for each potential applicant to take based on their individual circumstances and in accordance with the EGP Act, Regulation and related policies and procedures.
- Being a liaison with the other jurisdiction contacts to ensure mobility runs smoothly.
- Connecting scanned documents to applicant files (indexing).
- Maintaining open communication with the Registration, Admissions, and Exams staff to ensure they are up to date with the workload and outstanding issues.
- Fulfilling requests, completing transactions (financial and other) and forwarding requests as required, within the mandated timeframe.
- Resolving problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.

Skills & Attributes
- Professional and exceptional customer service
- Willingness to learn and troubleshoot
- High attention to detail and accuracy
- Organizational and time management skills
- Excellent communication skills; written and verbal
- Practical, analytical and innovative problem-solving skills
- Understand direction/objectives of the department and align individual objectives accordingly
- Set priorities and multi-task (answering phone calls while performing tasks) and meet time-sensitive deadlines
- Retain large amounts of information
- Communicate ideas, project and process concepts with ease and clarity, asking questions if unsure
- Proven ability to work independently with mínimal supervision and in a team setting
- Ability to adapt to changes in policy, processes and procedures
- Ability to self-motivate
- Ability to learn and adapt to new databases and programs
- Ability to work and collaborate with a diverse group of people to build and maintain strong working relationships with a high degree of demonstrated professionalism

**Qualifications**:

- Post-secondary diploma in a related field
- 2-3 years of administrative experience in a customer contact setting providing first line inquiry support combined with experience providing rationale on processes or services in a customer oriented/professional environment
- Some exposure to environments that have legislative or regulatory authorities will be considered an asset
- Experience working with Microsoft Office and/or various databases or systems is required
- Strong communication and language skills is required

APEGA’s vaccination policy and protocol is currently suspended requiring agency contractors and staff to be fully vaccinated and required to show proof of vaccination. This policy and protocol may be reinstated at any time in alignment with public health measures.

Thank you for your interest in APEGA.

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