Registration Administrator

The **Registration Administrator** is Alberta Recycling Management Authority’s (ARMA’s) frontline connection with organizations required under Regulation to participate in ARMA programs, or programs managed under contract for other jurisdictions. This position is responsible for the administration of the entire lifecycle of the administration of an organization’s obligations under Regulation

**Core Responsibilities**:

- Identify and follow up with organizations identified as potentially obligated under Regulation to assess the need to register with ARMA’s programs.
- Follow up with organizations confirmed as obligated to be registered with program materials and instructions for registration.
- Contacts newly registered organizations to obtain feedback on the reporting process and address inquiries, in order to minimize future reporting errors.
- Perform detailed analysis of requests for reporting adjustments and captures relevant backup for submission to the Director of Registration.
- Ensure all relevant documentation is included in ARMA Connect files in preparation for the review and approval of interest waivers and write offs.
- Ensure monthly follow-up with registered organizations who fail to submit required reporting and/or have outstanding accounts receivable balances.
- Manage and responds to registered organization/public inquiries or concerns and escalates when required.
- Maintain detailed record of communications with registered organizations in the required systems.
- Manage the process for the inactivation of registered accounts when required.
- Identify registered organizations with potential compliance issues to support the annual compliance review selections.
- Provide level one technical support to registered organizations for the ARMA Connect system, including password resets, contact information updates, etc. Works with the Director, IT and other service providers to escalate issues as required.
- Assist in onboarding and training for new hires in the department, on as needed basis.
- Provide staff coverage and assistance with special projects of all aspects of department’s responsibilities, on an as needed basis, with the exception of compliance travel.
- Maintain files in the central and electronic system according to organization records management policy.
- Collaborate with other departments to ensure completeness of information as it relates to registered organizations.
- Perform general administrative duties as required.

**Other Duties**:

- Maintain an understanding of and adheres to ARMA policies, procedures, and standards.
- Contribute to a positive and safe culture by modeling the organizational values.
- Perform other job-related duties and assists other team members, as required.

**Experience & Core Competencies**:

- Business administration certificate, diploma, or equivalent.
- Equivalent combination of education and experience may be acceptable.
- A minimum of one year in an administrative role.
- Strong written and oral communication skills.
- Excellent time management, decision-making and problem-solving skills.
- Flexible and adaptable.
- Strong interpersonal skills.
- Detail oriented.

**Additional Requirements**:

- Background Check

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Paid time off

Application question(s):

- Are you located in Edmonton, Alberta, Canada?
- Are you willing to undergo a background check in accordance to local law/regulations?
- Are you legally authorized to work in Canada?

Work Location: In person