Information & Registration Assistant - Office of the University Registrar
2 days ago
Information & Registration Assistant Competition Number: 25.12.358Category: Full-Time Continuing (35 hours per week)Salary: MSU Band C (Steps 1-8): $23,550 - $34,245 per hour. $42,861 - $62,327 per annum (Based on 35 hours per week).Closing Date: January 9, 2026 MacEwan University is seeking individuals to fill up to two Information & Registration Assistant positions in the Office of the University Registrar. This full‑time continuing role focuses on providing responsive, empathetic, and professional service to current, former, and future students and all university services. The assistant serves as the first point of contact for inquiries related to admissions, registration, fees, financial aid, and student records, and manages phone, email, and front‑counter interactions. Key Responsibilities Serve students throughout the full life cycle, helping them navigate university systems and empowering the use of available services. Respond to inquiries, providing accurate and satisfactory resolutions. Use the MacEwan website and Academic Calendar as primary information sources, guiding applicants and students on accessing resources. Verify and explain status related to admissions, registration, fees, and convocation using the student information system. Complete data entry and processing for fee assessments, transcript requests, registration transactions, and student personal information changes. Review student accounts and enrollment history to troubleshoot issues with records or registration, coordinating with the Functional Analyst as needed. Manage incoming mail for the Office of the University Registrar, distribute documents, and process transcripts. Assist and support onboarding of new employees through job shadowing and training. Key Skills Strong analytical and technical problem‑solving abilities. Excellent communication skills. Commitment to providing exemplary customer service. Ability to serve a diverse population empathetically and professionally. Flexibility, patience, empathy, and tact in a dynamic environment. Capability to work independently and collaboratively in a fast‑paced environment. Attention to accuracy and thoroughness. Proficiency with Microsoft Office Suite and other computer programs, performing intermediate to advanced‑level tasks. Capacity to assimilate and retain new information continuously. Knowledge of PeopleSoft Campus Solutions or another Student Information System is an asset. Qualifications A post‑secondary diploma focused on records/data management, administration, or customer service. Minimum one year of customer service or administrative support experience. Experience in a registrar's office and/or knowledge of online registration systems is an asset. Equivalent combination of education and experience may be considered. Benefits Competitive base pay. Generous vacation time. Secure pension plan. Flexible benefits package. Continuous learning culture. Opportunities for career growth. How to Apply To apply, visit our MacEwan University Opportunities Page, select this opportunity, and click “Apply Now.” For assistance, contact careers@macewan.ca. If you experience technical difficulties, try a different browser or send a screenshot of the error message to careers@macewan.ca to ensure your application is received. This position is included under the MacEwan Staff Union Collective Agreement. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. #J-18808-Ljbffr
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Edmonton, Canada MacEwan University Full timeFull-Time Continuing (35 hours per week) MSU Band C (Steps 1-8): $23.550 - $34.245 per hour. $42,861 - $62,327 per annum (Based on 35 hours per week). January 9, 2026 Category Full-Time Continuing (35 hours per week) MSU Band C (Steps 1-8): $23.550 - $34.245 per hour. $42,861 - $62,327 per annum (Based on 35 hours per week). Closing Date January 9, 2026...
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