Order Desk Staff

2 weeks ago

London, Canada The People People Full time

The People People Inc. on behalf of our client Centura, is seeking a dedicated and organized Order Desk Representative to join their team. Centura London is a reputable flooring wholesale distribution company that has been in business since 1961.

If you are committed to growing Centura’s success by bringing your passion for customer service and your ability to excel in a high energy setting, we invite you to become a vital link in our dynamic team.

Key Responsibilities:

- Developing a deep understanding and knowledge of Centura’s product lines and technical information.
- Entering customer orders, payment information, returns, etc. into Centura systems.
- Properly completing documentation related to orders and verifying for accuracy, maintaining organized and up to date order records.
- Collaborating with the sales and warehouse teams to ensure seamless order fulfillment.
- Taking payments, operation of credit/debit machines.
- Communicating with customers about prices, shipping dates, back orders and shipment delays.
- Responding to customer inquiries and resolving customer issues in a timely manner and escalating to management when needed.
- Support Sales team, Samples and Warehouse Departments as required.
- Performs any other duties as assigned by Management.

Knowledge, Skills and Competencies:

- High school diploma or G.E.D.
- At least 2 years of proven experience working in an order processing role, or in a high-paced customer service role.
- Ability to interact with customers, clients and suppliers tactfully, diplomatically and professionally at all times.
- Exceptional telephone manners and ability to respond to a multi-line phone system.
- Strong computer skills, proficient with MS Office.
- Excellent verbal and written communication skills.
- Team oriented and willing to work with others to achieve Company goals.
- High attention to detail and high level of accuracy in all tasks.
- Able to multi-task and manage multiple projects simultaneously.
- Occasional light physical exertion associated with typical office-based roles.

Accessibility Statement (AODA)

Centura is committed to providing a barrier-free work environment in conjunction with the provincial guidelines for accessibility as set forth in the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Centura will make accommodations available to applicants with disabilities upon request during the recruitment process.

Human Rights Statement

Centura strives to ensure that its employment practices are from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuance of this commitment, Centura will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- London, ON N6E 1R5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Order Desk: 2 years (required)

Work Location: In person

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