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Quality Management Specialist

3 weeks ago

Waterloo, Canada Home Hardware Stores Limited Full time

We have a fantastic opportunity to join our Merchandise team as a
**Quality Management Specialist. **Reporting to the Sourcing Manager in this role you will ensure that off-shore Suppliers have the capacity and capability to deliver innovative, high quality Private Brand products.

If you have excellent analytical and communication skills with a strong attention to detail, we would love to hear from you

***

**What you’ll do**:

- Establish product testing, supplier audit priorities and quality control procedures based on Category Management and Private Brand strategy priorities.
- Establish a risk matrix focused principally on off-shore-sourced products and Suppliers, designed to mitigate Home Hardware’s financial and reputation risk.
- Work with the Sourcing team and the Merchants to ensure that off-shore Suppliers deliver against the Private Brand “promise” in terms of overall performance and the end user experience. Initiates corrective action plans where required.
- Establish an effective, high quality After-Sales-Service network necessary to service the Private Brand products that HH sells and ensure that head office processes are seamlessly linked to store operations to optimize the customer after-sales experience.
- Manage a third-party quality management testing and audit firm to act on HH’s behalf for offshore production of Private Label products.
- Be a liaison with Compliance & Regulatory group to ensure compliance and up to date practices are being followed.
- Works with Merchants, Sourcing, and third-party QM firm to establish product specs for sourcing and QA purposes.
- Develop and manage reporting based on collecting, analyzing, and summarizing data.

**What we’re looking for**:

- College / University diploma or degree in Business, or other relevant degree.
- 3-5 years of experience in Quality Assurance is required.
- Influence and collaborate cross functionally to ensure success in delivery and execution.
- Strong analytical, communication, and organizational skills.
- Must be deadline driven, work well under pressure and possess the ability to identify operational inefficiencies and make appropriate recommendations for correction.
- A strong experience in retail, sourcing, and quality management.
- Strong project management skills. Ability to develop a project plan or execute on a predetermined plan.
- Computer skills; must have strong skills and be proficient in, Excel, Word, and PowerPoint.

We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.

HP