Manager, Data Quality

Overview:
**Term: 19 months**

This position is responsible for sustaining the ongoing quality, accuracy and completeness of operational data for the Office of Advancement, working within a pre-defined data governance structure. The role will also recommend and implement data quality improvements in their domain. The Manager, Data Quality will maintain the overall database integrity and quality, including routine data improvement, data auditing, practice enforcement, and training to maximize fundraising revenue and communication impact.

**Responsibilities**:
Data Stewardship
- Collaborates with other Advancement business partners to identify solutions for data related issues/exceptions, including data availability gaps and data quality gaps to ensure business and project requirements are met
- Recommends new business rules and processes to meet changing business needs in collaboration with other advancement teams (annual giving, central development, and faculties/colleges)
- Ensures consistency of data by establishing and documenting data standards and business rules for critical data elements within the Advancement Operations team
- Coordinates and executes data quality audits and data cleansing efforts
- Reviews quality of data coming from University of Waterloo enterprise system interfaces, troubleshoots issues, and clears for import into Advancement databases
- Provides and maintains effective and accessible training and documentation on the use and appropriate handling of operational data
- Enforces compliance with data standards across all units (central and decentral) in Advancement
- Subject matter expert on the creation and maintenance of corporate data records including partial business data, corporate mergers, employment data

Direction and Leadership
- Provides guidance and reviews and resolves data issues; uses judgement in escalating to the Associate Director, Systems or Associate Director, Operations
- Serves on the appropriate data governance committee(s)

Business Process Analysis and Improvements
- Identifies, researches, and recommends changes to data policies and procedures when and where necessary to improve data quality
- Completes business process flows and data mapping as required
- Serves as project lead or key member for Operations team on systems upgrades and new systems implementations, including creating test plans for any proposed changes to the database

Management and Supervision
- Hires, manages, and evaluates day to day activities of Records Specialist
- Creates and maintains a work environment that fosters, recognizes and rewards supportive mentorship, professional quality, respectful communication, creativity, positive energy, and excellent customer service
- Manages Records Specialist activities, which includes coordinating with Associate Director of Prospect Research to complete faculty-specific strategic database updates based on prospect research

Qualifications:

- Bachelor’s Degree in Business or related field, or equivalent education or experience
- Minimum of 3 + years of experience in the area of quality control, data management or business process analysis
- Experience in higher education or chartable sector is an asset
- Proficiency in database operations preferably with Raiser’s Edge; experience with alternative customer relationship management (CRM) database or ERP system may be substituted
- Proven record of good collaboration with multi-disciplinary teams including finance, fundraising (sales), marketing and research
- Ability to influence and build consensus
- A strong customer service orientation towards internal stakeholders
- Must have the ability to work under pressure with strict time constraints in a complex environment
- Must have strong business acumen along with excellent interpersonal and communication skills to effectively work with staff at various levels

Equity Statement:
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within our Office of Indigenous Relations.