Technical Support Specialist

2 days ago

Woodstock, Canada Forvan Technology Services Full time

Job Summary

The primary responsibility of a Technical Support Specialist is to ensure that all customer contact is handled professionally and efficiently. The Technical Support specialists will be expected to help maintain Forvan’s high service level reputation in this competitive industry, by responding to and resolving technical issues in a competent and timely manner. Additional consideration will be provided to individuals that qualify for government training programs.

**Responsibilities**:

- Perform a high level assessment on the severity of calls.
- Provide timely follow up with clients and ensure issue resolution and customer satisfaction.
- Develop troubleshooting skills to be proactive in identifying new and existing problems.
- Proactively escalate customer issues to management when appropriate.
- Participate in after hours on-call support as required.

Skills Required:

- Excellent English, with a high level of written and oral communication skills.
- An outstanding service attitude that strives to exceed customer expectations.
- Positive learning attitude and initiative to improve skills and help others.
- High attention to accuracy and detail.
- An honest, trustworthy and reliable work ethic.
- Readiness to ask for help when knowledge or assistance is needed.
- Valid drivers license & reliable transportation.
- VMWARE knowledge an asset
- Familiar with Microsoft Cloud Administration
- MCSE designation preferred.
- A+ designations preferred.

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$45,000.00 per year

Additional pay:

- Bonus pay
- Overtime pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Ability to commute/relocate:

- Woodstock, ON N4S 1T1: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- industry: 2 years (required)

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